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Field Service Engineer
Job#: 196805
Positions: 1
Posted: 09/16/2013
Job Type: Full Time
Location: Atlanta
Department: Field Service
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Job Description
  1. Coordinates the servicing and support for all equipment within the assigned territory at the customer sites and through the in house service depot. Includes installations, preventive maintenance, corrective actions, Field Changes, software updates and product upgrades
  2. Proactively sell/manage service contracts and preventative maintenance 
  3. Provide technical and logistical support to ABIOMED Sales and Clinical teams
  4. Provide rotating 24/7 rotating “on call” service and support coverage for customers, distributors and ABIOMED field teams
  5. Provide input to management regarding customer satisfaction, product performance, and suggestions for product improvements
  6. Assist with Complaint follow up and investigation as needed
  7. Schedule and complete of all assigned service activities in a timely, cost efficient manner
  1. AS/BS or equivalent experience with 5+ years servicing and supporting medical products.
  2. Knowledgeable with regulatory guidelines pertaining to servicing of medical devices
  3. Strong writing, communication and selling skills
  4. Must be well organized and have excellent customer skills and strong computer related skills (Microsoft Office applications)
  5. Ability to work in the hospital and laboratory environments (O/R, Intensive care units, animal labs)
  6. Must be willing to travel on short notice
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