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Talent Manager

Union Square Hospitality Group (853 Broadway)
Job Description

Make a meaningful impact as a Talent Manager at USHG!

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!

The Talent Manager leads specific initiatives to advance our culture, with a specific emphasis on recruiting, hiring, onboarding and welcoming new employees. This position will be responsible for training our hiring managers on how to hire values-aligned top talent in addition to ensuring an onboarding process that sets our new team members up for success.

As an important member of our team, you’ll receive:

  • Full Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Matched 401(k) to help you invest in your future
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

Key Responsibilities:

Implement a consistent and strong hiring process to attract and hire values-aligned top talent who will advance our culture

  • Lead and continue to enhance our USHG-wide employee referral program and track its impact with metrics
  • Lead our summer internship program in a way that builds USHG ambassadors and potential future employees
  • Builds and curates relationships with organizations to support us in sourcing more diverse talent

Implement a consistent and strong process in all of our businesses to ensure that our new hires experience a warm welcome that represents a memorable moment of hospitality and sets them up technically and culturally for success at USHG

  • Partner with the People Operations Managers to review existing onboarding and welcoming approaches and define the core and common elements that are best practices for USHG while allowing enough room for local customization
  • Partner with our business leaders to ensure consistency of application of the standard welcoming plans
  • Conduct and analyze surveys at 30, 60 and 90 days for our new hires and ensure that our leaders are using this data to support in strengthening their welcoming processes

Create and implement systems that support our people in growing their careers at USHG

  • Communicate, promote and continue to evaluate our internal transfer/promotion process support both business needs and employee growth needs
  • Compile and analyze employee exit survey and turnover data monthly and make recommendations to leaders to improve retention
  • Lead the communication to our people on our peoples’ stories of growth and open positions for which they can apply
  • Support in delivering the Nurturing Growth programs 

What You Bring to the Table 

  • Commitment to embodying our Family Values of :
    • Integrity- Doing the right things always- using sound judgment- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than in expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t-and creating opportunities others wish they’d thought of first
  • Knowledge of recruiting and talent acquisition best practices and trends for hospitality
  • Proficient knowledge of interviewing techniques
  • Excellent communication skills
  • Ability to strategically identify the correct applicant to fulfill business needs
  • Ability to demonstrate discretion
  • Ability to present self in a credible manner and back views with well thought out rationale
  • Ability to embody, lead, and teach our Family Values 
  • Bachelor’s Degree or commiserate experience
  • 5+ years of recruiting experience in the hospitality industry
  • Demonstrated experience leading searches and successfully placing applicants for various position levels
  • English fluency and Spanish preferred
Skills & Requirements Qualifications