Friends University is seeking to fill a Student Accounts Representative position in Wichita Kansas.  This position maintains accounts receivable charging and refunding tables and miscellaneous AR functions. Arranges, monitors, and collects current student accounts as assigned.

Friends University seeks to hire individuals who will embrace our mission and celebrate our commitment to equipping students to honor God in their personal, professional, and spiritual lives by adhering to the University’s RISE Core Values (Respect, Inclusion, Service and Excellence).  The mission of the University is:

Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual and professional lives.

Responsibilities:

• Provides student customer service (written and verbal) by providing explanations of student account, questions concerning payment arrangements or other general inquiries. Researches, mediates, and resolves student conflicts.  Tracks and follows-up student account payment performance and assures adherence to payment agreement.  Includes extensive written, email, and telephone communication and collection duties.  Performs collection duties by researching and analyzing student account balances and contacting students concerning their delinquent accounts.  Maintains student files on collection process.  Assists students with their account balance questions.  Negotiates disputed accounts.
• Backs up production of monthly statements to be mailed to all students with outstanding balances.  Creates and maintains accurate charging and refunding tables as well as current documentation of university policy on both.  Checks accounts and statements for accuracy of charging and refunding and requests adjustments when required.
• Assists Director with projects or as needed.  Provides back up to office personnel during absences.  Performs basic office duties to include greeting visitors, answering phone, directing calls, taking messages, composing and preparing correspondence, creating and maintaining confidential files, organizing manuals, and filing documents.  Attends internal and external meetings or seminars as approved or requested.  Attends training sessions required by the employer and may be tested related to the training to adequately perform the major duties of the position.

Friends University is open 8:00 AM to 6:00 PM Monday to Thursday and 8:00 AM to 5:00 PM on Friday. This position normally works a 40 hour week within those hours. Longer hours are necessary during registration periods and off-site travel may be required.

Requirements

• Three years’ experience in accounts receivable and collections required; five years preferred.  Experience with oral presentations, conflict resolution, negotiation, and customer service skills required.  Proficiency in word-processing, spreadsheet and presentation software, and database management skills are also required (Microsoft Office products preferred).
• A high school diploma or equivalent is required, as is additional coursework in business math or related; Associate’s or bachelor’s degree in business and/or computer science preferred.
• Excellent written, oral and interpersonal communication skills are necessary, as are organizational skills and the ability to work with minimal supervision.  Group presentation skills desired, as is the ability to deal with confrontational situations.  Knowledge of office equipment and machines is required.

   

Please visit our employment site at www.friends.edu/employment to apply.  Only applications submitted through this Friends University website application process will be accepted.