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Operations Center Technician
Job#: 473880
Positions: 1
Posted: 07/12/2018
Job Type: Full Time
Location: Eastern WA
Department: *Sabey Data Centers
Benefits: Full Benefits
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Job Description

SABEY DATA CENTER PROPERTIES, a Subsidiary of SABEY CORPORATION is one of the largest specialized developers of leasable datacenter properties in the US – focusing on the enterprise and wholesale collocation markets.  A growing company, we credit our dedicated and professional team members along with innovative thinking for making Sabey Data Center Properties a leader in the industry.  If you are interested in joining an organization that rewards individual initiative and promotes career development through life-long learning visit us at www.sabey.com.

OPERATIONS CENTER TECHNICIAN

Job Description

This position will be responsible for Customer, Network and Data Center Facility support for all Sabey Data Center Operations. This role operates in a 24/7 environment which requires flexibility to work any shift.

The individual will be a self-starter and must demonstrate excellent interpersonal and communication skills. 

 Responsibilities

  • Responsively interact with customers and internal stakeholders.
  • Uses monitoring applications in conjunction with ticketing systems to support customers and data center operations teams
  • Continual observation and monitoring of data center and network systems.
  • Conduct triage and provide Level 1 support for trouble calls.
  • Manage and document facilities work orders and customer service requests.
  • Monitor maintenance activities and provide notifications.
  • Develop and maintain project work plans and schedules for small projects and multiple concurrent projects.
  • Provide support for a variety of projects within the Data Center.
  • Develop and maintain operational process and procedures.
  • Follow documented processes and procedures and suggest changes and improvements.
  • Perform remote hands services for Sabey customers
  • Understand and promote the Sabey culture.
  • Ensure operations center meets or exceeds goals and objectives.
  • Drive opportunities for operation center to provide additional services for external and internal customers

Qualifications

  • Some information technology and network knowledge
  • Excellent written and verbal communication skills
  • Proficiency with Word, Excel and Outlook. Other programs (PowerPoint, Project, Visio, etc.) a plus
  • Self-motivation
  • Professional attitude and work well under pressure
  • Ability to lift up to 80 pounds and operate a variety of hand and power tools
  • Ability to work independently
  • Flexible support hours required to include overtime, nights and weekend work.
  • Some experience working in data centers and/or with networks supporting data center facility equipment is a plus but not required.

Sabey Corporation is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.

 

EOE and Drug-Free Workplace

 






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