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The E-commerce Customer Service Representative works directly with Customer inquires through pre-designed email templates, with telephone correspondence at a minimum. The Customer Service Representative is immediately responsible for assisting our Customer with their product questions and requirements.
FULL TIME REQUIREMENTS:
- Thursday - Monday OR Friday - Tuesday, 8am until 5pm
- Must be available to every weekend
- An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
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Answer Customers' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
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Utilize Menards-provided programs to research answers for Customers' questions and to remedy their problems quickly and effectively
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Process returns and cancellation requests as prompted by Customer inquiry
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Provide clarification on Menards return policies and process returns accurately
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Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
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Provide EXCEPTIONAL Customer service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
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Other duties as assigned by the E-Commerce General Manager and E-Commerce Customer Service Manager
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