Under the direction of the Manager of Distribution Center and Manufacturing Computer Support, this position provides exceptional technical support and enhancements to Menard, Inc. as part of the Computer Hardware Support team. Installs, modifies, and makes minor repairs to company computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
PRIMARY RESPONSIBILITIES:
Willingness to learn new software
Willingness to learn new computer skills
Must have working knowledge of computers and their operating systems
Understand mobile technologies and equipment such as smartphones and tablets
Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including:
Installation of new or replacement equipment
De-installation of existing equipment
Initial testing processes for boot-up and image load
Enter commands and observe system functions to verify correct system operation
Perform generic and basic tests on connectivity and application launches
Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Instruct users in use of equipment, software, and manuals
Recommend or perform remedial actions to correct problems and documents issues
Coordinate activities with support desk, network services, or other information systems groups
Replace defective or inadequate software packages
Perform monthly preventive maintenance on all computer equipment at supported locations
Develop and implement ways to continuously improve support locations
Provide updates, status, and completion information to manager, team lead and/or Team Members, via voicemail, email, or in-person communication
Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management
Travels daily to remote locations to perform prescribed installations and preventative maintenance on assigned equipment
Remote locations include Menards stores within a 2 hour drive from the Holiday DC site
Routinely works aloft on ladders with hand tools and test sets
Conduct routine inventory, warehouse, shipping, and receiving duties
Follow established company policies regarding the safekeeping and security of equipment under repair
Skills/Requirements
A Two Year Technical Degree or service experience in Computer Hardware, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
Minimum of 2 years related professional experience including:
Installation
Repair
Upgrading
Troubleshooting
Must have professional experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
Experience with mobile technology such as smartphones and tablets a plus
Strong working knowledge of Android, Windows 7, and Windows 10
Knowledge of Virtual Operating Systems
Proficiency with MS Office (Word, Excel, and Outlook)
Network experience preferred
Some experience with configuring routers, switches and hubs preferred
Any computer equipment manufacturer certifications are a plus
A+, Network+, Security+ certification are a plus
Experience with various printer types (impact, inkjet, or laser)
Willingness to learn
Punctuality, reliability, honesty and consistency
Ability to work effectively in a team environment and interact with many departments on all levels
Strong attention to detail and accuracy
Strong analytical skills
Strong written and verbal communication skills
Good customer service, organizational, and task management skills
Ability to work under pressure of deadlines
Ability to manage multiple assignments and adjust to changing priorities
Keep work areas clean and organized
Ability to follow detailed written instructions
Follow company established policies regarding the safekeeping and security of equipment under repair
Must have a valid driver’s license and a good driving record
Must have a reliable personal vehicle to use while performing job duties. (eligible for mileage reimbursement)
Must be available to work Monday through Friday and rotating weekends/on-call schedule
Must provide home and/or cellphone numbers where you can be easily and quickly reached
Must carry a company-provided cell phone during normal work hours
Must be willing to work overtime as needed
Candidates must be eligible to work in the United States, presently and in the future, without sponsorship
PHYSICAL DEMANDS:
This position requires lifting up to 75 pounds for warehouse pickup and delivery duties
Reasonable accommodations may be made to enable individuals with disabilities to perform this function
