Product Manager, Patient Portal

Purchase, NY

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Job Description

IntegraMed is in the process of integrating a web-based patient portal with its electronic medical record (EMR).  The portal capacities will eventually encompass new patient forms and workflow, bill payment, secure communication between our medical staff and patients, and the ability for patients to access a continuity of care document containing their treatments and tests at our practice. 

In this ramp-up phase, this role will be responsible for working with our beta test site practices and the application development team to get these first practices successfully using the portal.  As the more features of the portal are made available during the first quarter of 2014, this position will keep implemented practices informed and trained in the new features.

After all planned portal features are available this position is responsible for providing client and project management for roll-out of the patient portal in all other client practices. This includes establishing a relationship with the client practice’s project management team, working through the technical and logistic details of implementation with the client practice, ARTworks development team and the Omedix patient portal development team. 

This role will be responsible for all training of the Integration and Testing team in all aspects of work necessary for a Patient Portal go-live.  He or she will support the Integration and Training team when new practices are being on-boarded.

This position advises the practices on the patient portal best practices and facilitates the client practice taking best advantage of the patient portal’s capabilities and efficiencies.  The position works with functional teams at the home office and the practice to understand and mold practice workflow.  This position ensures a smooth transition for the practice from their current workflows to their new portal-enabled workflows and is responsible for creating, implementing and continuously improving a comprehensive training plan for the patient portal, as well as evaluating results of past trainings and recommending changes to the plan.


Skills & Requirements

  • Bachelor or higher degree, preferably in management or technical field
  • Healthcare information system experience
  • 5 + years project or client management experience in healthcare, education or technology
  • Technical troubleshooting skills
  • Strong understanding of and familiarity with web-based technology, including xml. 
  • Experience as a business analyst, system analyst, or project manager supporting healthcare initiatives
  • Proficiency in document template creation in Word and Adobe Acrobat; knowledge of SQL helpful
  • Working knowledge of HIPAA and its impact on patient data
  • Possess the ability to work with professionals in a clear and consistent manner in a fast paced environment, sometimes under pressure, while remaining positive, proactive, resourceful and efficient
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a cross-functional team