Claims Customer Service Representative (Bilingual)


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Job Description

Safe-Guard Products International, LLC is a premier provider and administrator of automotive related insurance products including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP Protection across more than 5,000 outlets in North America.  We have earned a stellar reputation from our customers, peers and partners by providing: 1) the highest-quality products in the industry, 2) exceptional product development capabilities and 3) unparalleled customer service. 

Safe-Guard has become a leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the RV, marine and motorcycle/power sport segments.  With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry.


Job Description:

We are currently seeking a Claim Customer Service Representative to join our team. This is a full time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.


  • Handle incoming / outbound calls from external customers related to claim processing issues and the reporting of losses.
  • Accurate and timely data entry in multiple Microsoft based applications. 
  • Maintains professionalism and confidentiality with regard to all aspects of claim property damage, injury and other personal information. 
  • Performs various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines.
  • Assist GAP adjusters in completing their pending reports
  • Assist with faxes and Emails


  • The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department
  • He / She must have the ability to be well organized, pay attention to detail, multitask and communicate effectively
  • This position will contribute to the team effort by accomplishing related results as needed
  • The Individual will abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions

Skills & Requirements

  • Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment at a level generally acquired through 1+ years related experience.
  • Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel)
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
  • Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
  • Work requires continual attention to detail in composing, typing and proofing of materials, establishing priorities and meeting deadlines.