System Administrator (Cloud)

US-GA-Carrollton

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Job Description

Job Summary:

The Cloud Administrator is responsible for assisting the other Engineers and Management with the configuration of new hosted PrimeSUITE customers, maintenance of new and existing hardware / software infrastructure, monitoring the production environment while maintaining the highest level of system uptime. This individual will also provide Tier I / II technical support of the hosted PrimeSUITE environment to both internal and external customers. This individual helps ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, customers, and Partners. A willingness to learn, share ideas and provide top level service to our customers is a must.  

Essential Responsibilites and Duties:

  • Analyze system logs to identify potential issues
  • Assist in documentation of system configuration and best practices analysis
  • Assist in identifying and implementing automated approaches for system administration tasks
  • Assist in regular security and performance monitoring
  • Liaison between customers, support, development and hosting partner
  • Provide customer support analysts with Tier I / II support on IT related issues
  • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
  • Occasional light travel may be required (less than 10%)

Skills & Requirements

Qualifications:

  • Education: Bachelor’s Degree in Computer Science is strongly preferred, 5+ years’ experience without degree is required
  • Experience:
    • 3 to 5 years in a customer supporting role
    • 3 to 5 years in Windows System Administration

Skills/Knowledge

  • Basic understanding of and troubleshooting ability across a wide range of IT functions including (but not limited to):
    • Microsoft Server 2008 R2
    • Microsoft SQL Server
    • Microsoft IIS 7.5
    • Microsoft Remote Desktop Services
    • Hardware load balancing
    • Remote Desktop Session Printing
    • Active Directory Services / Windows profiles management
    • Identifying latency sources
    • Peripherals (printing / scanning)
    • Basic networking / Wireless technology
    • Desktop OS (XP / Vista / Win 7)
  • Ability to effectively relay technical information to non-technical people is a must