Network Support Technician

Albany, NY

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Job Description

Let’s Work Together

Network Support Technician

This position is based in Albany, NY

Life at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.

The area: Technical Staffing

At nfrastructure, we organize and change around our customers. nfrastructure’s Technical Staffing team embodies that pursuit. We are devoted to helping our clients find relevant solutions that meet their changing needs and to consistently exceed their expectations. In every customer location, you will find challenging projects and the opportunity to improve the way that they do business. nfrastructure will continuously develop our services platform by hiring the most talented IT professionals to support our customers. So if you are proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment, Managed Staffing may be the right place for you.

The role: Network Support Technician

As a Network Support Technician you will provide 24x7x365 monitoring of a state encompassing wide area network, as well as provide advanced troubleshooting of the network architecture and customer services. You will create and track trouble tickets based on network monitors and customer calls. You will be responsible for testing and restoration of DWDM, frame relay, T1 and Ethernet circuits and the services provided over them.


  • Testing, diagnosing, analyzing and identifying troubles in the network
  • Keep detailed records and updated logs of work activities
  • Interpreting network practices, diagrams, specifications, drawings, and service orders. Dispatch to customer locations for the replacement or repair of equipment as required
  • May be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications
  • Utilize strong communication skills, both oral and written, to relay complex information
  • All other tasks necessary in the support of management of the network and performance of duties related to the operation of the network, including but not limited to provisioning, change management and problem resolution as determined by the Customer


  • BA/BS in technical or business field and 3 years relevant experience or a minimum of 5 years relevant experience
  • Willingness to work any existing shift
  • Experience with documenting technical issues
  • Solid troubleshooting techniques including testing, diagnosing, analyzing and identifying troubles in the network
  • Familiarity with routers, switches and network elements of frame, Ethernet and fiber networks
  • Understanding of Frame relay, T1 and Ethernet technologies
  • Ability to learn basic Vendor network design
  • Ability to use Visio
  • Basic Mainframe and Server knowledge a plus
  • Experience with Cisco equipment a plus
  • Previous experience with a ticketing system a plus

About nfrastructure:

nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.

More information about nfrastructure can be found at

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nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.