Cancellations Index Assistant-BILINGUAL

US-GA-Atlanta

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Job Description

Safe-Guard Products International, LLC is a premier, nationwide provider and administrator of Automotive related insurance products. Our products, including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP are offered in more than 5,000 outlets across North America. We have earned a stellar reputation and the respect of our peers and partners by providing: 1) the highest-quality products in the industry, 2) exceptional product development capabilities and 3) unparalleled customer service. 

Safe-Guard has become the leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the RV, marine and motorcycle/power sport segments. With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Summary: In average, 8 to 14% of contracts sold by Safe-Guard Products are cancelled each month. All requests are processed within 5-7 business days from date received. During the process we will receive in average 1000 calls a week and our goal is to provide great customer service and to ensure all callers are satisfied.  The Cancellations Index Assistant will assist Cancellation Processors to complete the processing of cancelled products.  Will perform other related duties as assigned.

  • Sort and scan all cancellations documents receive via mail and paper fax.
  • File all hard copy by date received/scanned.
  • Index e-fax and scan documents with accuracy, within 24 business hours from date received.
  • Ensure documents are linked to the correct contracts.
  • Research contracts that are not in the database based on the “Not In System” procedure.
  • Assist Cancellations Processors with any checks that may need to be returned.
  • Contacting vendors for follow-ups or dealer updates.
  • Help with special projects as needed.
  • Obtains cancellation worksheet and files for Cancellations Processors.
  • Works with team when needed to ensure checks are sorted out by a pre-determined deadline.
  • Performs other duties as assigned by Supervisor, Manager, and/or Department Head.  

Skills & Requirements

  • Need Bilingual English - Spanish skills; written and verbal
  • High School Diploma or equivalent combination of education and experience preferred.  College degree recommended.
  • Minimum of two years experience in insurance and financial field; and office environment.
  • Must have strong computer skills and the ability to service policies.
  • Experience in call center, able to maintain required company Service Level adherence and must be able to multi-task effortlessly.
  • Ability to work in a deadline driven, high work demand environment.  
  • Must be proficient in Windows and MS-Office Products.
  • Strong analytical and problem solving skills.
  • Superior verbal/written skills and communications skills.
  • Excellent punctuation, spelling, mathematical, grammar and attention to detail a must.
  • Strong interpersonal skills essential. 
  • Exercises sound judgment when interacting with dealerships, agents, and customers.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.