Director, PMO

Clifton Park, NY

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Job Description

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Director, PMO

This position is based in Clifton Park, NY

Life at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.

The area: Project Management Office

The Project Management Office follows the Project Management Institute methodology and is responsible for all aspects of every project. This includes providing project implementation, direction and control of project personnel, a framework for project communications, reporting, execution of procedural and/or contractual activity, the delivery of the scope of services, and project modification/follow-up as necessary. The PMO is responsible for the successful delivery and management of quality projects with high customer satisfaction.

The Role: Director, PMO

The Director of the Project Management Office (PMO) has the responsibility to plan the evolution, oversee the development and communicate the vision and long-term direction of the team that owns nfrastructure’s project and program portfolio. The Director of the PMO will work closely with nfrastructure’s Exeuctive and Sales team as well as internal business owners (e.g. Operations, Consulting Services or Managed Services).


This role has primary accountability for all project deliverables, including product design, analyses of effectiveness, changes and evolutions of project budgets, resource assignments, scope definition and schedule.  The Director of the PMO will be responsible for the refining and development of enterprise business processes that govern project management processes, lifecycle and business requirements definition.  He / she will provide management direction to all Project and Program Managers.



  • Key Performance Indicator Management
    • Customer Satisfaction
    • Financial Performance
  • Provide leadership in the creation of nfrastructure’s project management processes and practices. Direct the project management processes and practices.  Develop enhancements / improvements to the project management lifecycle as required.  Monitor the compliance with the accepted processes to ensure that set requirements are met.
  • Manage metrics designed to monitor project success and report progress against the defined objectives. 
  • Confirmation of project scope during the initial stage of the project. Estimating/budgeting for the project during the proposal process. 
  • Oversee the creation of detailed work breakdown / project plans, provide project management oversight to ensure the plan is maintained and progress is tracked, develop and report appropriate metrics such that plan progress can be tracked by management, identify deviations from the plan and recommend remedial actions. 
  • Provide functional direction and organizational leadership to Project Management teams consistent with nfrastructure’s policies and practices.  Provide matrix leadership to resources assigned to project work in support of the project plans in each Line of Business. 
  • Establish and maintain relationships and communications at all levels of the organization.
  • Support senior executives across business lines in strategic analysis, project scoping and approach definition.
  • Prepare reports for upper management regarding project status and budgets.
  • Plan and facilitate team meetings, working sessions and communicate output of such.
  • Identification of risks, and development/facilitation of risk mitigation actions.
  • Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement.
  • Serve as escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues.
  • Communicate with clients to assess satisfaction levels with products and services.
  • Participate in customer meetings as sales support to develop new and grow existing business opportunities.


  • Bachelor’s Degree and 10 years’ experience with Project Management or business consulting, 5 of which would be in a Program Manager or PMO type role, MBA preferred or equivalent educations, training or experience.
  • Experience in Managing 10+ Resources to successfully achieve yearly goals and targets
  • Exceptional communication skills and experience working with executives and C-level constituents.
  • Demonstrated knowledge of PMBOK, including risk management, change order management, performance measurements, financial and qualitative analysis, and project/people management.
  • Extensive experience in managing large engagements, managing the profitability and successfully meeting the client's expectations and goals.
  • Must have managed multiple projects from start to finish (planning-deployment).
  • Experience working directly with senior client executive, developing and presenting client presentations in front of large groups (such as client  executives).
  • Experience with reviewing performance and counseling staff in a formal counseling relationship, as well as informal mentoring of junior resources.
  • Knowledge of multiple PM and Systems Development methodologies – waterfall, iterative, Agile, spiral, etc.
  • Business development experience – client relationship management, opportunity identification / selling new work, writing proposals.
  • Ability to manage multiple priorities while staying aligned to the company objectives.
  • Leadership skill that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals.
  • Experience with business transformation and change management. 
  • Experience and success in managing service level agreements with penalties
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to proactively develop and implement strategies that significantly mitigate risk
  • Ability to work and adapt to change in a fast paced environment
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Project
  • PMP Certification

  About nfrastructure:

nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.

More information about nfrastructure can be found at

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nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions