Project Administrator

Albany, NY

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Job Description

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Project Administrator

This position is based in Albany, NY

Life at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.

The area: Project Management Office

The Project Management Office follows the Project Management Institute methodology and is responsible for all aspects of every project. This includes providing project implementation, direction and control of project personnel, a framework for project communications, reporting, execution of procedural and/or contractual activity, the delivery of the scope of services, and project modification/follow-up as necessary. The PMO is responsible for the successful delivery and management of quality projects with high customer satisfaction.

The role: Project Administrator

As the Project Administrator provides support to the Project Management Office, specifically providing administrative support to Associate Project Managers, Project Managers, and Senior Project Managers. This position receives information and requests from department personnel and is responsible for using good judgment to process requests. The Project Administrator serves as intake for customer questions and relays issues to appropriate PMO personnel. Work may include processing and tracking orders, maintaining project reports, and providing customer support.

Responsibilities:

  • Provide administrative support and coordination of a project or a portfolio of projects
  • Support a team of project managers through processing and tracking project orders (resources, transportation, etc), and tracking data and report on projects including financial reporting/billing
  • Effectively communicate with all department personnel and any necessary operational groups.
  • Organize and distribute project data to field teams designated to specific projects
  • Provide daily status reports to Project Managers on actions completed and planned
  • Review and understand customer service level agreements (SLA’s)
  • Recommend improvements to established procedures and processes.
  • Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.
  • Develop requested documentation and communications as requested.
  • File and maintain project related documentation, including recording and communicating meeting minutes.

 

Requirements:

Mandatory:

  • Associates degree and a minimum of 1 year in an administrative capacity.  A minimum of 4 years of project management administrative role can replace the educational requirement.
  • Excellent verbal and written communications and ability to interact with all levels of an organization.
  • Experience in customer service capacity.
  • Ability to proactively develop and implement strategies that significantly mitigate risk and improve operations.
  • Ability to work and adapt to change in a fast paced environment
  • Ability to adapt to new technology.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Certificates, Licenses, Registrations:
    • Valid Driver’s License

 Preferred:

  • Bachelor’s degree and a minimum of three (3) years in an administrative capacity in a technical services environment. 

 

About nfrastructure:

nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at www.nfrastructure.com/company/careers

nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.