Patient Services/Front Desk Receptionist

Raleigh Durham, NC

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Job Description

UNC Fertility  is seeking the talents of an experienced and highly skilled individual to fill a part - time position as a Patient Services Receptionist working at our practice in Raleigh Durham, NC.  

In this role, your duties will include the following: 

  • Responsible for the daily coverage of reception area including answering incoming calls (when applicable), greeting patients, and ensuring a smooth flow of operation and customer satisfaction.
  • Welcomes patients and visitors by greeting patients and visitors in person or on the telephone in a timely manner. 
  • Check in patients, reviews demographic information and corrects if necessary. Ensure encounter forms are printed and contact appropriate department per established procedure.
  • Reviews New Patient paperwork to ensure all documentation has been received and completed correctly. Follow up with patient as needed.
  • Obtains copies of insurance cards.
  • Review daily schedule and prepare for each patient.
  • Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.
  • Responsible for answering or referring inquiries.
  • Acts like a communication center by answering the phones and directing all phone messages to the appropriate individuals.  
  • Assists in receiving and signing for deliveries.
  • Scans patient records and consents.
  • Responsible for ensuring all new patients medical records have been received and are available for the patient’s appointment.
  • Responsible for handling all medical record requests.
  • Maintains a neat and clean reception area, waiting area and conference room.
  • Maintains brochure displays located in the waiting area assuring all brochures are filled and timely.
  • Responsible for compiling new patient packets.
  • Retrieves all messages from voice mail system daily and notify the appropriate staff.
  • Responsible for daily reminder calls.
  • Retrieves faxes/mail and distributes.
  • Assist various departments with special projects as needed.




Skills & Requirements

  1. High School Diploma
  2. Minimum 1 year experience working in office setting, Medical background a plus.
  3. Ability to access, input, and retrieve information from a computer.
  4. Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc)
  5. Ability to remain calm in stressful situations.
  6. Ability to communicate accurately and concisely.
  7. Excellent interpersonal skills.