Client Renewal Specialist


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Job Description

Job Summary:

Greenway, a leader in the healthcare IT software industry, is looking for talented Client Renewal Specialists to join our growing account management team focused on delivering market leading renewal rates to our clients. Greenway, a growing organization was recently ranked #1 in the healthcare IT industry for user satisfaction, offers many opportunities to start building your career in one of the fastest growing segments in the U.S. economy today. Our Client Renewal Specialists play a key role in the success of the organization by building relationships with customers, providing customer service by focusing on customer satisfaction, ensuring that all components of the contract renewal process are in line prior to the renewal date. If you are looking for an opportunity to build a career with an industry leader in a growing market, then this is the right opportunity for you!


Essential Responsibilities & Duties:

Acting as a liaison between sales, finance, the legal team, and the customer; the Client Renewal Specialist is responsible for ensuring that all components of the contract renewal process are completed prior to renewal including up-front communication with the client, preparation of options, revisions to terms and conditions, obtaining appropriate signatures, and filing of all applicable paperwork.

Additional responsibilities of the Client Renewal Specialist include:

  • Managing a portfolio of client renewals ensuring customer retention and high dollar over dollar renewal rates.
  • Managing outbound communication to clients (e-mail and phone).
  • Partnering with sales team to provide seamless customer interaction.
  • Working closely with finance and legal teams to ensure all contracts are accurate.
  • Preparing proposals, including renewal rate calculations and contract preparation.
  • Verifying contracts, reviewing terms and conditions.
  • Responding to questions from customers and sales reps on any aspect of renewal.
  • Partnering with other renewal team members as appropriate to assist with successful completion of renewals.


Skills & Requirements


  • Education:  Bachelors Degree or equivalent business experience.



  • Knowledge of contracts, proposals and the renewals process.
  • Ability to communicate with individuals at all levels of an organization, proactively resolving any issues that may arise during the renewal process.
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis.
  • Ability to provide outstanding customer service in a fast paced environment.
  • Excellent verbal and written communication skills.
  • Proficient with computers, navigating in a windows based environment; Microsoft office.