Senior Credit & Collections Specialist


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Job Description

Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manage their business. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allow businesses to satisfy their customers; operate most efficiently; and stay at the forefront of their industry. The core values within our culture are intelligence, intensity and integrity.  For more information, visit

Aptean is seeking a Senior Collections Specialist to manage our Accounts Receivable portfolio and ensure timely billing and collection on these accounts, including pursuit of past due accounts. As the Collections Specialist, you will have a direct impact on Aptean's profitability.

Basic Purpose

  • Manage a portfolio of accounts in order to maximize cash flow from accounts receivable.  

Software and System Skills

  • Must be proficient in Microsoft Excel
  • Must become proficient in the use of Intacct accounting system
  • Must become proficient in the use of Pivotal CRM system
  • Must become proficient in the use of Open Air time reporting system

Essential Duties and Responsibilities

  • Generate aging report weekly to initiate making collections calls on all past due accounts
  • Prepare weekly aging reports for distribution to finance and sales management
  • Resolve customer billing disputes
  • Prepare credit/debits request as necessary to correct errors
  • Research short paid invoices and overpaid items
  • Escalate customer issues to sales and service organization to expedite payment of invoices as appropriate.
  •  When necessary, be able to make sound decisions as to whether an account needs to be turned over to an outside agency for further collection efforts 

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.


Skills & Requirements

  • Bachelor's degree in business or accounting, or equivalent knowledge of finance and accounting
  • 5+ years of experience business to business collections experience or in finance and accounting
  • Ability to evaluate and analyze data independently