To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE / TRAINING / SKILL and/or ABILITY
Fluency with English / Spanish translation and or conversations. At least two (2) years of customer service experience is preferred. Experience in an industry related customer service department is preferred. Individual must always practice a high level of integrity in their daily work routine and maintain a professional and positive demeanor at all times. Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint, Publisher. Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks. The ability to assume responsibility for projects, exercise initiative and judgment, then implement actions without direct supervision. The ability to read and interpret, and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals. Effective oral and written communication skills and the ability to communicate to a variety of different audiences. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Individuals may need to sit or stand as needed. May require walking periodically throughout the day; or reaching above shoulder heights, below the waist or lifting up to 25 pounds as required to file documents or store materials and/or office supplies throughout the work day. Proper lifting techniques required. For the most part, working conditions will be in ambient room temperatures, and lighting and traditional office equipment provided as found in a typical office environment.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.