Case Manager, PACT

Oklahoma City, OK

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Job Description


This position is a member of the PACT multidisciplinary team with responsibility to carry out rehabilitation and support functions and assist in treatment; substance abuse services; education, support, and consultation to families; and crisis intervention under the clinical supervision of licensed staff.


Provides case management for consumers including but not limited to: assistance with personal hygiene, grocery shopping, food preparation, finding and maintaining safe and affordable housing, adequate financial support, budgeting, accessing reliable transportation, support and observation of medication regimen, and linking with a personal physician and dentist.

Provides individual and group supportive rehabilitation services to assist in vocational rehabilitation, structuring of time, executing activities of daily living, and improving social and interpersonal functioning. Advocate with prospective or existing employers in the community to support consumer employment.

Participates as a member of a daily organization staffing for the purpose of clinical consultation, utilization review, documentation verification and an exchange of information regarding consumers.

Participates in initial comprehensive assessments of social development and functioning, activities of daily living, and family structure and relationships for all new consumers.

Performs shift management and provides on-call crisis intervention covering nighttime and weekend hours.

Maintains all clinical records timely and appropriately, as required by agency and program policies, funding sources and accreditation authorities.  Completes all required forms and maintains same in a manner consistent with requirements.

Meet or exceeds the direct service productivity standard as established and reviewed by the PACT Program Manager/Team Leader.

Perform other duties as required and/or assigned by the Program Manager/Team Leader and/or agency staff psychiatrist.



Skills & Requirements


Position requires education and experience sufficient for designation as a Behavioral Rehabilitation Specialist (BHRS) in accordance with the standards adopted by the Oklahoma Health Care Authority in addition to BHRS Certification of completion or grandfathered in as a BHRS with ODMHSAS. Two (2) years of related work experience and knowledge about the PACT concept of care is preferred. Maintain continuing education credits necessary to maintain certification as a Behavioral Health Case Manager.

Casual professional dress is required. Must be able to bend, stoop and move about facilities freely, climb stairs, and sit for extended periods. Must possess and provide verification of a valid Oklahoma driver’s license. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage. Must possess and maintain current CPR, First Aid and CAPE certifications.Must have current (within past year) TB test; or obtain within 30 days of employment with NorthCare.   

Must have flexibility in work schedule, including being on-call.  Position requires some local travel. For safety purposes and accessibility, NorthCare requires that all community based providers carry a cell phone, not to be used while driving. NorthCare does not provide staff with cell phones but provides a monthly stipend to help cover the expense. Amount of stipend varies depending upon full-time or part-time status.

Must have and/or complete the Core Level Co-occurring Training and Trauma informed training via NetSmart University within 60 days of employment with NorthCare. Must possess skill in the MS Word processing software and intermediate general computer skills.  Must possess basic computer skills, including ability to login to the NorthCare website and perform general word processing (i.e. typing, spell check, copying, pasting and saving information).  Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking consumers. Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.)