WELCOMER MISSION
To insure that every guest feels welcome and glad they came to Friendly’s.
ESSENTIAL FUNCTIONS
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Offer a sincere, personal welcome to every guest entering the restaurant.
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Smile and make eye contact.
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Anticipate the guest’s needs and react before they need to ask.
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Make each guest feel important and special, especially kids!
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Help the guest understand the Friendly’s experience – check if new or returning.
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Make the guest aware of specials or featured products.
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Maximize seating efficiency.
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Deliver rolled, clean silverware to each table.
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Wait until each guest is seated before presenting menus open to specials if any.
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Constantly inspect the dining room to insure tables to be seated are perfectly reset.
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Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go
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Create an emotional attachment to our restaurant by helping our guests create great memories.