Assist customers with all types of account transactions including teller transactions, new account tranactions as well as IRAs, CDs. Advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
Major Duties and Responsibilities
40% Assists customers with opening all types of accounts including IRAs, CDs. Assists customers with wire transfers and fraud/forgery situations. Performs maintence of accounts, including ordering checks, replacement passcards, submits address and telephone number changes to the CIF department, placing and removing stop payments, account ownership changes, endorsements, and reset PIN numbers. May also open, close and handle maintenance of safe deposit boxes.
40% Performs teller transactions, such as, processing deposits, withdrawals, check cashing, cashier's checks, and loan payments. Processes cash advances, sale of reloadable cards, and money order purchases. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any offages. Appropriately applies policies and utilizes workflow procedures. Participates in the rotation of vault duties which includes loading and balancing the TCD’s, transferring cash and cash items to other CSA’s, and balancing vault daily.
10% Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates bank's sales tracking program by inputing data related to customer transactions: for example, product offerings and customer responses; customer referrals.
10% Research, troubleshoot and resolve external and internal customer inquiries regarding policies, practices and products.
— Must comply with current applicable laws, regulations and bank policies and procedures.
— Assists other departments and branches with transactions as needed, provides support for the department and branch management in fulfilling customer requests.
— Maintains the most stringent standards of customer service confidentiality.