Inside Sales Associate

Smithfield, PA

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Job Description

Carlisle Construction Materials Incorporated, a worldwide leading manufacturer in single-ply roofing and related technology has an immediate opening for an Inside Sales Associate in its Smithfield, PA location for its Insulfoam division. This position will be a key point of contact for customers, sales, production and shipping to help generate new orders and process existing orders.  They will also have lead generation, prospecting and quoting responsibilities.

Job Responsibilities:


  • Order Entry
    • Responsible for entry into SAP orders primarily for the Smithfield PA Insulfoam facility and overflow orders from other facilities.
    • Working with customers, shipping and manufacturing to confirm lead time and load date
    • Communication to sales and customers regarding order receipt, confirmation date and resolution of any issues related to the orders, or questions that may arise
    • Processing of COD and Credit Card orders
  • Customer Service / Sales Support
  • Point of contact for customers and sales to answer questions about products, orders, delivery times, lead times and Insulfoam capabilities
  • Assist in handling of COD orders and pick up orders
  • Outbound calling to generate truck fills and new orders
  • Work collaboratively with sales, shipping and production to maximize production and shipping capabilities
  • Formal quoting and tracking for all projects
  • Assist Territory Managers with formal quoting of projects
  • Understanding of price lists and costing tools
  • Expectation will be to assist sales, shipping, customer service and production as needed to help profitably grow the business
  • Mining of job search tools such as Dodge and Bid Clerk
    • Organization and distribution of job leads to appropriate sales personnel after initial qualification
    • Monthly reporting on progress
  • Outbound calling
  • Weekly calls to generate new business and truck fills
  • Calls will be to existing accounts, previous accounts and new prospects
  • This person will be responsible for smaller accounts and growing their business both in dollar growth and margin
  • C Account Maintenance and Growth
  • Quoting
  • Team Responsibilities
  • Lead Generation

Skills & Requirements

Bachelor’s degree in business related field is preferred.  Customer account management experience is highly preferred.  Candidates must have excellent verbal and written communication skills.  In addition, applicants should also have basic negotiating, multitasking, math and computer skills, including Microsoft Office and experience with an ERP system, SAP highly preferred. Previous knowledge of building products and manufacturing scheduling is a plus. 

Carlisle Construction Materials Incorporated offers a competitive benefits package which includes 401k, medical/dental/prescription drug, life insurance, flex spending, holiday and vacation pay.