Human Resources Generalist

Chicago, IL

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Job Description

Eataly is the largest artisanal Italian food and wine marketplace in the world! With various restaurants, our market sells the same quality products used by our chefs: cured meats, cheeses, fruits and vegetables, meat and fish, handmade pasta, pastries, coffee and tea, as well as dried pastas, sauces and olive oil. A cooking school, bookstore, housewares and beauty section makes it even easier to bring Italy home!

As a leader in the food and beverage industries, Eataly offers great benefits, staff discounts and tremendous growth opportunities. We are a young, energetic and innovative start-up that is rapidly expanding and we are looking for a new Human Resources Coordinator to grow with us! As an ambassador of Eataly products and services, our Human Resources Coordinator is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

Job Title: Human Resources Generalist

Reports To: Director of Human Resources/Human Resources Manager

Job Description: Eataly’s Human Resources Genereralist is responsible for the day-to-day operations of a successful Human Resources office and systems and for leading Eataly Human Resources practices and initiatives.  The aim of the Human Resources Generalist is to assist with the implementation of Eataly policies and procedures and to ensure said policies are compliant with federal, state and local laws and regulations.  Facilitates the execution of Eataly’s employee relations services including, but not limited to: employee onboarding, benefits, verifications and terminations.  Stays abreast of all rules and regulations, and ensures that Eataly remains labor compliant. The Human Resources Generalist also assists in documenting, investigating and resolving related employee incidents and directs escalated issues to the appropriate outlet.

  • Maintains the successful operation of Eataly's Human Resources office and systems.
  • Assists in the documentation, investigation and resolution of any employee incidents and directs escalated issues to the appropriate outlet.
  • Facilitates employee relations services including, but not limited to: onboarding, payroll, benefits, verifications and termintations.
  • May assist with employee life cycle process, including, but not limited to: recruiting, hiring and training.
  • Ensures Eataly's policies and procedures are in line with federal, state and local laws and regulations and takes the necessary steps to ensure compliance.
  • Maintains a documented paper and electronic filing system of employees, policies and procedures and performs periodic audits.
  • Orders and requisitions supplies and merchandise as needed for the department including proper signage, filing materials, etc.
  • Responds to employee incidents; files and follows up on all workers' compensation claims.
  • Benefits Administration including but not limited to: enrollment, termination, COBRA administration, correcting billing issues, organizing open enrollments, tracking eligibility, and communication with broker, insurance companies, and employees.
  • Receives and processes claims for unemployment benefits.  May attend unemployment hearings as necessary.
  • Administer and track employee leaves including Short Term Disability and FMLA.
  • Create policies and procedures to meet company and employee needs.
  • Assist the Director of Human Resources, Human Resources Manager, Training Manager and Recruiter as needed. Special projects as assigned.
  • Adhere to all company and department procedures, policies, expectations and quality standards.

Skills & Requirements

Minimum Qualifications:

• Prior experience (at least 3 years) in human resources, interacting with a large, inter-departmental staff is required (in a retail/restaurant setting preferred).  

• Must have experience with implementing human resource initiatives at all staff levels.

• Bachelor’s degree in Human Resources or related field is strongly preferred.

• Bilingual in Spanish and English is strongly preferred.

• Must have impeccable organizational skills, with the ability to multi-task and work on several projects simultaneously.

Specific training and knowledge of labor laws and regulations is required.

• Extremely strong oral and written communication skills so as to properly communicate with employees at all levels.

• Willingness to work a varied schedule in order to accomplish all employee relations objectives.