GAP Claims Customer Service Representative


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Job Description

Safe-Guard Products International, LLC is a premier provider and administrator of automotive related insurance products including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP Protection across more than 5,000 outlets in North America.  We have earned a stellar reputation from our customers, peers and partners by providing: 1) the highest-quality products in the industry, 2) exceptional product development capabilities and 3) unparalleled customer service. 

Safe-Guard has become a leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the RV, marine and motorcycle/power sport segments.  With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry.

Job Description:

We are currently seeking a Claim Customer Service Representative to join our team. This is a full time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.


  • Handle incoming / outbound calls from external customers related to claim processing issues and the reporting of losses.
  • Accurate and timely data entry in multiple Microsoft based applications. 
  • Maintains professionalism and confidentiality with regard to all aspects of claim property damage, injury and other personal information. 
  • Performs various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines.
  • Assist GAP adjusters in completing their pending reports
  • Assist with faxes and Emails


  • The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department
  • He / She must have the ability to be well organized, pay attention to detail, multitask and communicate effectively
  • This position will contribute to the team effort by accomplishing related results as needed
  • The Individual will abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions

Skills & Requirements

  • Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment at a level generally acquired through 1+ years related experience.
  • Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel)
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
  • Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
  • Work requires continual attention to detail in composing, typing and proofing of materials, establishing priorities and meeting deadlines.

EOE Statement

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.