Customer Service Representative

Carlisle, PA

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Job Description

Carlisle Construction Materials Incorporated, a worldwide leading manufacturer in single-ply roofing and related technology has an immediate opening for a Customer Service Representative/Inside Sales Specialist in its Carlisle, PA location. This position is the primary contract between Carlisle Syntec and all material distributors and is responsible for responding to customer and representative requests promptly and accurately.  The Customer Service Representative will be expected to form strong relationships with customers, reps, and Carlisle regional sales managers

Job Responsibilities:

  • Handle all customer requests, managing customer orders from placement through shipment, providing accurate lead times and verifying pricing, credit memos and RMA's
  • Monitor backorders, review rescheduling report daily and communicate in a timely manner with customers on backorder situations. 
  • Review open orders on a regular basis and close out old orders as necessary. 
  • Maintain a network of appropriate contacts within the various Departments such as Traffic, Purchasing, AP, Production, etc. as well as with external vendors.

Skills & Requirements

Associates degree required, Bachelor’s degree highly preferred.  Candidates must have excellent verbal and written communication skills.  In addition, applicants should also have basic negotiating, multitasking, math and computer skills, including Microsoft Office and experience with an ERP system, SAP highly preferred. Previous knowledge of building products and manufacturing scheduling is a plus.  The ability to work in a very fast paced environment is required.

Carlisle Construction Materials Incorporated offers a competitive benefits package which includes 401k, medical/dental/prescription drug, life insurance, flex spending, holiday and vacation pay.