Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
Major Duties and Responsibilities
90% Performs teller transactions, such as, processing deposits, withdrawals, check cashing, cashier's checks, and loan payments. Processes cash advances, sale of reloadable cards, and money order purchases. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any offages. Appropriately applies policies and utilizes workflow procedures.
5% Uses every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates bank sales tracking program by imputing data related to customer transactions, for example, product introductions to customers and the customers' responses; customer referrals.
5% Research, troubleshoot and resolve basic external and internal customer inquiries regarding policies, practicies and products.
— Assists other departments and branches with transactions as needed, provides support for the department and branch management in fulfilling customer requests.
— Maintains the most stringent standards of customer confidentiality.
— Must comply with current applicable laws, regulations and bank policies and procedures.
Hours: Monday-Thursday 2:00pm-5:30pm, Friday 2:00pm-6:00pm, Saturday 8:30am-12:00pm