Safe-Guard Products International, LLC is a premier provider and administrator of automotive related insurance products including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP Protection across more than 7,000 outlets in North America. We are experiencing dynamic growth and have earned a stellar reputation from our customers, peers and partners by providing: 1) the highest quality products in the industry, 2) exceptional product development capabilities, and 3) unparalleled customer service.
Safe-Guard has become a leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the Automotive, RV, Marine and Motorcycle/Power Sport segments. With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry. Our mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect end consumers from the perils of ownership.
Job Summary: Training & Quality Assurance Specialist
Facilitate training (on-site, off-site & virtual), manage training curriculum and materials, evaluate call performance for Claim Associates based on quality assurance standards. Report trend data to Claims Operations, Learning Management Systems Administrator, and the Training & Quality Assurance Manager as required.
Essential Job Functions
Conduct all Claims related training (on-site, off-site & virtual)
Collaborate with Training & Quality Assurance Manager to improve course design materials
Evaluate and analyze the effectiveness of training programs through use of online assessments
Record Quality Assurance evaluations utilizing departmental quality monitoring forms
Participate in the design of quality monitoring forms and quality standards
Submit process improvement recommendations based on training and quality assurance reporting trends
Perform other duties as required