Senior Network (Telephony) Engineer/Architect


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Job Description


Safe-Guard Products International, LLC is a premier provider and administrator of automotive related insurance products including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP Protection across more than 7,000 outlets in North America.  We are experiencing dynamic growth and have earned a stellar reputation from our customers, peers and partners by providing:  1) the highest quality products in the industry, 2) exceptional product development capabilities, and 3) unparalleled customer service. 

Safe-Guard has become a leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the Automotive, RV, Marine and Motorcycle/Power Sport segments.  With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry.  Our mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect end consumers from the perils of ownership.


POSITION DESCRIPTION: Senior Network (Telephony) Engineer/Architect

Senior Telephony Architect position responsible for architecting enterprise telephony system for the company.  Responsible for designing, maintenance, and support of a large-scale CISCO telephony system ensuring scalability, high reliability and performance.  Responsible for achieving standardization that is in alignment with corporate strategic vision and architecture standards. Operates under minimal supervision with wide latitude for independent judgment.



  • Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 8.x through 9.x, Unity Server, Unity Connection, Cisco Customer Voice Portal, and Cisco Unified Contact Center Enterprise.
  • Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, CUBE as well as Cisco IP phone provisioning.
  • Leads the development of a strategic plan which ensures IT infrastructure is aligned with business and customer needs.
  • Design of enterprise telephony infrastructure that is agile & robust in meeting evolving business requirements while maintaining competitive cost structures.
  • Leads the development of a system/process which provides early recognition of system performance trends and ensures that information is utilized to drive improvements to quality of service or cost performance.
  • Establish and maintains effective cross functional relationships within the IT organization and business to ensure that standards are properly aligned with business plans and customer needs.

Skills & Requirements

  • 5+ years Hands-on experience CallManager/Unified Communications Manager 8.x through 9.x
    • Unity Server and Unity Connection 
    • Call Manager, SRST, UCCE, ICM, CVP, Call Studio, UXML gateways, CUIC, and Finesse
    • Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting
  • Ideal candidate must have a strong background in traditional IP Networking
    • Understanding of network operations at Layer 2 and Layer 3
    • Understanding of major routing protocols
    • Understanding of fundamental network technologies (VPNs, NAT, etc.)
    • Understanding of Quality of service
  • Experience with Cisco Unified Communications applications, including CallManager
  • Experience with IP Telephony protocols, including SIP, H323, and MGCP
  • Experience with Cisco Voice gateways, including technologies such as CUBE, PRI, FXO, FXS, and SRST
  • Experience with implementing Cisco UCS servers and applicable best practice methodologies for UC on UCS
  • CCNA Video Certification a plus
  • CCIE Voice Certification a plus
  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.