Claims Adjuster

US-GA-Atlanta

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Job Description

ABOUT US

Safe-Guard Products International, LLC is a premier provider and administrator of automotive related insurance products including Vehicle Service Contracts, Tire & Wheel Protection and Total Loss GAP Protection across more than 7,000 outlets in North America.  We are experiencing dynamic growth and have earned a stellar reputation from our customers, peers and partners by providing:  1) the highest quality products in the industry, 2) exceptional product development capabilities, and 3) unparalleled customer service. 

Safe-Guard has become a leading provider of specialized insurance products in the automotive aftermarket industry by incorporating extensive industry knowledge and a client-first approach, while also offering a wide array of products for the Automotive, RV, Marine and Motorcycle/Power Sport segments.  With a complete product portfolio and sensible technology solutions, top OEMs, dealers and agencies choose Safe-Guard more than any other provider in the industry.  Our mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect end consumers from the perils of ownership. 

POSITION: Tire & Wheel Claims Adjuster

Provides support to agents, clients, and customers by adjudicating claims, providing claim’s status, and resolving or escalating customer issues. Communicates effectively with all levels of the organizations.  In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.  

  • Handles claims related calls per work schedule performing within defined metrics.
  • May have to order an inspection when claim is over a certain amount or possible fraud.
  • Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
  • Master understanding of clients, agents, and contract terms and conditions.
  • Understand Exceptions based upon dealership, agent, or client as noted in system.
  • Support other team members in assisting customers when situation requires involvement.
  • Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily. 
  • Notify Supervisor of any claims in which possible fraud is suspected.
  • Participates in all training as required to perform the duties of the role.
  • Takes initiative to resolve an issue rather than allow an issue to continue.
  • Performs other related duties as required and/or assigned. 

Skills & Requirements

Qualifications:

  • High School Diploma or equivalent combination of education and experience required.  College degree preferred. 
  • Minimum of three years’ experience in customer service, insurance claims, call/claims center environment. Experience within Automotive Industry preferred. 
  • Must have strong computer skills and the ability to troubleshoot and service policy issues. 
  • Must be proficient in Windows and MS-Office Products.
  • Strong analytical and problem solving skills. Superior verbal/written skills and communications skills.
  • Good punctuation, spelling, mathematical, grammar and attention to detail a must.
  • Strong interpersonal skills essential.  Exercises sound judgment when interacting with customers.
  • PREFERRED:  Bilingual with the ability to read, write and speak BOTH English and Spanish in a business setting.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not a complete list of all essential job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.