Executive Operations Director - IVF Practice

La Jolla, CA

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Job Description

Reproductive Partners Medical Group (RPMG) is a group of leading Southern California fertility doctors, internationally and nationally recognized for our successes in IVF-in vitro fertilization, egg freezing and other fertility treatments for women and men.

As the La Jolla Executive Director, you will be responsible for maintaining and improving the operational efficiency and controls of the business through the effective performance of your daily responsibilities   Responsibilities  include facilitating revenue growth for the practice, and participate in the strategic planning, financial and budgetary processes. The Executive Director will supervise non-clinical staff and is responsible for general Human Resources duties. You will also serve as an overarching operations consultant providing support to the practice and ensuring that Reproductive Partners — La Jolla's operations are set up to comply with federal and state regulations.

  • Oversees day-to-day non-clinical operations of the practice and assists and supports clinical and laboratory department managers with their respective department operations.
  • Supervise administrative, financial, call center, reception and sales/marketing staff.
  • Qualitative and quantitative reporting to analyze the overall operation of the practice (e.g., New Patient Reporting, New Patient Retention, Patient Satisfaction, Department QA/QC, Financial, Sales/Marketing, etc.).
  • Responsible for the organization, agenda and minutes of leadership meetings
  • Handles all patient complaints in collaboration with department managers.
  • Collaborates with each department manager on Human Resources issues and is directly responsible for general HR duties (e.g., Payroll, LOA, Disability, Workers' Compensation, etc.).
  • Assists and supports department managers and is responsible for recruitment, selection, retention and training of clinical and non-clinical practice personnel to maximize profits and to minimize turnover.
  • Monitors staff levels to ensure that they are appropriate for the delivery of the highest quality services.
  • Develops and maintains non-clinical job descriptions and policies and procedures.
  • Assists the leadership team in maintaining high standards of staff performance by coaching, mentoring, counseling, planning, monitoring and appraising job results.
  • Credential of physicians and allied health professionals as required.
  • Collaborates and maintains the coordination, communication, and overall operations among ancillary providers or services (e.g., Kaiser Permanente, Naval Medical Center — Balboa, Chinese Collaboration, UCSD, etc.).
  • Perform non-clinical process improvement efforts yielding better operational flow, operational revenue, and efficient processes.
  • Collaborates with department managers with ongoing Quality Improvement and Risk Management initiatives.
  • Assists and supports the departmental managers in the external audit process such as laboratory, credentialing and licensure processes (e.g., FDA, CLIA, OSHA, etc.), and ensures compliance with all state and federal requirements.
  • Evaluates need for non-clinical capital expenditure and monitors expenditure levels.
  • Control non-clinical budgeted overhead and assisting Clinical Manager and Laboratory Manager in addressing any inefficiencies of the practice.
  • Assists Executive Director as required in negotiations between the practice and all vendors and service contractors to ensure the highest level of return for the practice consistent with services rendered.
  • Periodic travel up to 25%
  • Maintains manager and physician confidence and protects operations by keeping all patient and sensitive practice information confidential.

Maintains understanding of the operational budget; assists with department-specific budgets as needed


Skills & Requirements

  • Bachelor's Degree in Business Administration or other relevant field required.
  • Master's Degree in Business or Healthcare Administration required.
  • Minimum 5 years’ experience in Healthcare environment.
  • Medical Practice or Operations Manager experience preferred.
  • Fertility Industry experience preferred. Clinical degree or work experience in out-patient services preferred.
  • Minimum 2 years Supervisory/Management experience in healthcare; physician practice management preferred.
  • Computer literacy required. Ability to access, input, and retrieve information from a computer and proficiency with a variety of hardware and software applications.
  • Process improvement experience.
  • Knowledge of office procedures and office machines (i.e., computer, fax, copier, etc.).
  • Ability to work as part of a multi-disciplinary team and promote team building.
  • Verbal and written abilities to communicate accurately and concisely.
  • Excellent interpersonal skills and ability to build and maintain effective working relationships.