Systems Support Engineer

Canada-ON-Windsor

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Job Description

Job Function 

• Omnitracs delivers integrated wireless systems and services that enable businesses around the world to operate at peak performance.

• Omnitracs ' world-class technology infrastructure, customer focus and professional services help enterprise customers succeed and thrive.

• Sylectus is a stand-alone business unit within Omnitracs. We develop and deliver advanced transportation management software (TMS) for trucking companies.

• Sylectus has installed hundreds of industry specific systems throughout the U.S. and Canada. Sylectus has spent years building an infrastructure to effectively support its customers and to ensure that its products maintain a competitive edge.

• Our direction is to continue investing in technology software systems and to maintain a leadership position in the time-sensitive delivery industry by providing leading edge functionality at a competitive price.

• Be part of a fast paced, flexible, high-tech company! Work with internal staff and customers to develop new and maintain existing mission critical network and infrastructure projects in a team environment.

 

Responsibilities 

• Evaluate networking technologies, software, systems, and services to develop technical solutions

• Configure install, maintain network services, equipment and devices in a virtual machine environment

• Document and communicate all network changes

• Troubleshoot connectivity issues, analyze, debug and diagnose packets and logs

• Monitor network devices through alerting systems

• Participate as an individual contributor or as part of a larger team in various

• Maintain security in a highly regulated environment

• Participate in a 24x7 on-call rotation

Skills & Requirements

Skills/
Experience

• Ability to adapt in a fast pace environment and manage multiple ongoing projects with competing deadlines

• Ability and desire to learn new skills quickly

• Effectively communicate issues and resolutions to all levels of the organization

• Ability to maintain confidentiality with sensitive customer and internal information

• Strong, clear and concise communications and verbal skills

• Problem Resolution Skills

• Strong customer service orientation

• Ability to prioritize work

• Individual must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility.

• Capability to treat each issue with a sense of urgency or capability to categorize each issues significance

• Strong analytical and troubleshooting skills

• Must have strong self management skills, self-starter, work with minimal direction

• Act as a technical resource to other departments and direct reports to address and resolve inquiries and problems.

Education Requirements:

Bachelor degree Computer Science, Engineering, or related field.

 

Omnitracs LLC/ Sylectus is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.