Technical Product Education Specialist

US-IN-Indianapolis

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Job Description

APTEAN: YOUR SUCCESS. OUR PASSION.

More than 9,000 customers around the world rely on Aptean to give them a competitive edge. By providing innovative, industry-driven enterprise application software, Aptean helps businesses to satisfy their customers, operate most efficiently, and stay at the forefront of their industry. With extensive knowledge and clear technology leadership in focused industries, Aptean's software enables its customers to transition from being merely competitive, to becoming market leaders. This competitive edge—The Aptean Edge—is born from solutions reflecting industry best practices, and services that are specifically focused on helping customers meet their individual business goals, profitably.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    1. Course Development
    • Creation of new and updated technical courses, which includes PowerPoint presentations and storyboards/scripts.
    • Creation of exercises, quizzes and/or demonstrations using the applicable Aptean software.
    • Develop classes for both internal and external use for all new releases and upgrades.
    • Review and contribute content to the User/Reference Guides, if applicable
    1. Course Delivery
    • Produce technical training classes for the applicable Aptean software using the Camtasia software.
    • Deliver live, traditional classroom training, if applicable. 
    • Administer and maintain course registration and follow up correspondence.
      • Prepare and set up traditional training room for classes.
      • Refresh data for classroom demonstrations and exercises.
    1. Communications
    • Respond to follow up questions from classes or e-mails submitted by customers.
    • Monitor and respond to tickets submitted to the Education Department via the ticket management system.
    1. Technical
    • Maintain various product installs and updates.
    • Set up and maintain various virtual environments.
    • Assist team members with minor technical issues, if needed.
    • Learn technical components of various products.
    • Participate on committees/meetings that help build and shape the application’s functionality.
    • Learn new courses and features on a continual basis.
    • Assist in testing new releases and upgrades.
    • Learn and maintain knowledge of various departmental tools including recording software, virtual images, and product installs.
    • Other projects and duties as assigned by manager.

Skills & Requirements

ESSENTIAL KNOWLEDGE AND SKILLS

    • Bachelor’s degree in Computer Science, Education, or Instructional Design; or equivalent technical and/or training experience.
    • Experience with the following is recommended: Windows Server, SQL Server, Oracle or Progress, and VMWare.  MCSE and MCT useful.
    • Possess an outgoing personality and comfortable with public speaking.
    • Have excellent presentation skills including development and delivery.
    • A strong voice with good diction, characterization, inflection, tone and microphone techniques is required.
    • Experience with Windows environment and Microsoft Office applications.
    • Possess a high level of technical and computer knowledge.
    • Ability to explain complex software solutions to users.
    • Ability to organize thoughts in a simple and logical sequence.
    • Ability to work both independently and within a team.
    • Ability to prioritize, schedule and meet deadlines.
    • Must be able to operate in high stress situations.

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws no applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.

 

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