Business Office Supervisor

Charlotte, NC

Share This Job

Job Description

The Reproductive Endocrinology Associates of Charlotte (REACH) has been a leader in treating patients with fertility issues in Charlotte, North Carolina since 1988. Combining decades of experience with state-of-the-art technology, REACH has achieved some of the highest pregnancy rates in the Southeast. REACH is also known for providing compassionate patient care, individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.

We have an immediate opening for a full-time Business Office Supervisor to work in our Charlotte, NC office.  This position has primary responsibility for direct oversight and education of the Billing & Collections department staff as well as Financial Counselors and the Front Desk staff.  Responsibilities include: direct supervision to include coaching, counseling and evaluations; maintaining optimum financial operations; development and implementation of staff development programs; and working as an active member of the organization's financial and management team.  This position is responsible and accountable for all aspects of patient service with regard to reimbursement issues. This includes oversight of billing, collections, refunds, credit balances, denial management, and cryo collections.  This position works directly with theExecutive Director, physician and team to resolve patient problems and needs by utilizing multidisciplinary team strategies.  This position will play a key role in managing the following areas: 

  • Revenue Cycle Management
  • Cryo Collections
  • Credit Balances & Refunds
  • Financial Program training
  • Patient Statement billing
  • Insurance Reimbursement
  • Exceeds A/R Benchmarks
  • Assists with department budget preparation & compliance.
  • Internal & external audits.


Skills & Requirements

  • Associate Degree in accounting or business. BS preferred.
  • Minimum 5 years experience in medical billing & collections. Minimum 2 years experience as a supervisor.
  • Ability to access, input, and retrieve information from a computer. Medical software program experience required.  Excel required.
  • Ability to communicate accurately and concisely.
  • Ability to remain calm and poised under stress.
  • Excellent interpersonal skills, ability to form professional relationships with multi-cultural patients and their families, physician, subordinate staff, and other supervisors.
  • Willing and able to manage conflict.
  • Ability to work well independently and demonstrate good judgment along with the ability to function as a member of a multi-disciplinary healthcare team.
  • Well organized; ability to plan, supervise and motivate staff.
  • Ability to manage Human Resource issues in a professional and productive manner.
  • Knowledge of financial procedures, program operations, computer software, and equipment.