Bachelor of Science in Mechanical Engineering or equivalent required.
Three or more years customer service experience is mandatory.
Excellent communication skills to interface with various levels of the customer team.
Technical understanding of firearms is desired (law enforcement, military, sport shooting, etc.).
Analytical problem solving skills and resourcefulness is necessary to effectively work through barriers and achieve results.
Ability to travel 25% of the time.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve relationship; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone's efforts to succeed.
Cost Consciousness - Develops and implements cost saving measures; conserves organizational
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.
A portion of work time is spent in a warehouse and/or production floor where temperatures maybe warm in summer months and cool in winter months; dust is present and noise level can be moderate to high.
PPE - as required, hearing aids, appropriate footwear and safety glasses.