Patient Services Representative

Charlotte, NC

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Job Description

The Reproductive Endocrinology Associates of Charlotte (REACH) has been a leader in treating patients with fertility issues in Charlotte, North Carolina since 1988. Combining decades of experience with state-of-the-art technology, REACH has achieved some of the highest pregnancy rates in the Southeast. REACH is also known for providing compassionate patient care, individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.

We have an immediate opening for a full-time Patient Services Representative/Front Desk Receptionist to work in our Charlotte, NC office.

This position is responsible for answering and assisting all incoming telephone calls, providing timely and accurate information and quality customer service to incoming patient inquiries, scheduling appointments using a computerized scheduling system, resolving patient issues and consistently meet or exceed patients’ service expectations, optimizing patients’ satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly, and maintaining patient accounts by obtaining, recording, and updating personal financial and insurance information. The incumbent is also responsible for obtaining accurate insurance information, and collecting copays (TOS) and deductible amounts.


Skills & Requirements


  • Excellent customer service and communication skills.
  • Strong organizational and time management skills.
  • Proficient computer skills.
  • Knowledge of clinic procedures and regulatory requirements.
  • A strong work ethic and a high level of professionalism.
  • A team player who handles multiple projects simultaneously in a fast paced environment.
  • Minimum associates degree or equivalent.
  • Healthcare experience preferred.
  • Experience with Mysis Practice Management System preferred.