Regional HR Manager

PA - Philadelphia | Operations Support | Human Resources Manager

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Job Description

The Regional HR Manager position is responsible for managing and advising on HR processes for the Northeast region of the Bon Appetit accounts.  The focus for this position will be primarily in the area of attracting, retaining, coaching, developing and recognizing Bon Appétit employees.  The HR Manager will work with the Regional Vice President and District Managers specializing in areas to improve performance management, employee relations, training and development, complex investigations, handbook interpretation, advising on staffing and recruiting, rewards and recognition, and compensation.  The position will be located in Northeast area reporting to the Senior HR Director and the Regional Vice President.

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all positions are expected to follow the following basic competencies:

  • Perform quality work in Human Resources.
  • Interact professionally with all levels of the organization, internal and external contacts and with clients, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

MAJOR DUTIES/FUNCTIONS/TASKS:

  • This position will be assigned to work with a Regional Vice President and a team of  District Managers, General Managers, Executives chefs and other leaders in areas of human resources. 
  • Provides advice in the areas of employee relations, coaching and counseling, recruitment and separation, worker’s compensation, disability and leave management, benefits, job descriptions, compensation, performance management, training, and other areas of human resources.
  • Advises managers and supervisors on Bon Appetit employment policies, referencing the handbook, policies and procedures, and appropriate practices.
  • Submits a monthly Human Resource report to evaluate progress on HR activities.
  • Manage employee relations cases by working with employees to resolve sensitive or difficult work-related problems.  Conduct investigations, review employee coaching documents and performance action plans.
  • Assist with HR-related safety and worker’s compensation cases. 
  • Administer and set-up all personnel files and ensure they are in compliance with all state and federal laws.
  • Assist with the performance evaluation process in content to Bon Appetit standards.
  • Serves as the leave of absence liaison between employee and LOA on complicated cases that require HR assistance. 
  • Conduct training and development courses on HR content to include the open communication process, updated legislative procedures, handbook, policies and procedures, wage/hour, benefits, code of conduct and client special requirements.
  • Manage sensitive and confidential information responsibly to include coaching documents, wages, and performance action plans.

MINOR DUTIES:

  • RECRUITING/STAFFING:  Works with internal/external recruiters to ensure proper job postings, applications, interview process, and proper maintenance of records for EEOC and Affirmative Action reporting requirements are met.
  • BENEFITS:  Communicates Compass’s employee benefits programs, and helps resolve benefits issues or inquiries.
  • EMPLOYEE FILES:  Proper set-up of employee files and regular audit of documentation and I-9 paperwork.

Note:  Job duties are subject to change as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A 4-year degree in HR Management, Psychology or Business Management.
  • A minimum of 10 years experience in lieu of a degree.
  • 7-10 years of previous HR Manager experience preferably in the food service industry.
  • Good working knowledge of human resources especially for the state of California.  Has knowledge of payroll concepts, employee relations, policies and procedures, employment practices, compensation, LOA, FMLA, performance management and training.  
  • Strong analytical skills to conduct analysis and develop recommendations, demonstrates organizational skills, problem-solving skills, active listening and critical thinking skills.
  • Excellent in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.
  • Demonstrated ability to handle difficult employee situations effectively.
  • Demonstrates skill in prioritizing competing work assignments, employing political acumen and integrating information to determine appropriate courses of action and their implications.
  • Must be able to handle sensitive issues with confidentiality, tact, and discretion.
  • Ability to work well in a team environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • PHR or SPHR certification is a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

  • Stand, walk, sit, talk or hear, and taste or smell. 
  • Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms. 
  • Regularly lift and/or move up to 25 pounds and may occasionally lift up to 50 pounds. 
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

LANGUAGE SKILLS:

  • Ability to read and comprehend instructions, correspondence, and memos written in English.  Strong attention to detail.
  • Strong communication skills to include conflict resolution and problem solving.
  • Prior experience with presenting in front of a group.
  • Ability to lead meetings and trainings with employees and other members of the company.
  • Bilingual English/Spanish is a plus.

ACHIEVING LEADERSHIP IN THE FOODSERVICE INDUSTRY:

Bon Appétit is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AUTHORITY:

This position will supervise employees within the Human Resources department and is responsible for working in a team and completing task in a group setting.