Jamf, founded in 2002 and headquartered in Minneapolis, MN, is the creator of the Jamf Pro, the only suite of client management software developed exclusively for the Apple platform. As such, it offers a native solution that provides great breadth and depth of functionality for IT managers including inventory, package building, image management, remote imaging, remote updates, iOS mobile device management and a powerful framework for automated support.

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Bilingual Technical Support Associate (German, French or Spanish) | London

EMEA-UK-London
The Technical Support Associate position works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Associate will work closely with other members of the Technical Support team as well as with The Customer Success team within the region to ensure that the customer has the best experience possible. The position provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers.
 
Responsibilities:
  • Utilize available documentation and resources to identify and resolve customer issues quickly and effectively
  • Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool
  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
  • Effectively communicate with customers in all formats to meet customers in their preferred communication medium
  • Maintain case management to ensure target response times are met and customer issues are escalated appropriately
  • Other duties and special projects as assigned 
Professional Qualifications:
  • English language proficiency is required
  • Proficiency in German, French or Spanish is also required
  • Aptitude to quickly learn technical concepts and communicate to technical & non-technical audiences
  • Ability to perform troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
  • Capacity to multi-task and quickly prioritize duties
  • Exceptional customer service skills
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills to thrive in a fast-paced environment
  • Ability to work independently and as part of a team
  • Experience with macOS, iOS, or server platforms is preferred
Location: London, UK
Travel: 5%
Job Type: Full Time
Education: Associate Degree, or equivalent experience (required)
                      Bachelor’s Degree, or equivalent experience (preferred)
Supervisor: Manager, Technical Support
Skills & Requirements Qualifications