Jamf, founded in 2002 and headquartered in Minneapolis, MN, is the creator of the Jamf Pro, the only suite of client management software developed exclusively for the Apple platform. As such, it offers a native solution that provides great breadth and depth of functionality for IT managers including inventory, package building, image management, remote imaging, remote updates, iOS mobile device management and a powerful framework for automated support.

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Customer Success Specialist | German Language

EMEA-NL-Amsterdam

The Customer Success Specialist position is a support role that monitors customer engagement and customer retention. They work closely with Technical Support and Sales to ensure overall customer satisfaction and drive customer retention through periodic check-ins and maintenance tasks. This role requires an understanding of Jamf products, customer environments and common technical workflows.

Responsibilities:

  • Build and development professional relationship with assigned clients
  • Maintain and increase customer satisfaction and ensure retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate paths to success with Jamf Pro (formerly Casper Suite)
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Establish a trusted advisor relationship and drive continued value of Jamf products and services
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
  • Other duties and special projects as assigned

Professional Qualifications:

  • Business proficiency in German language required
  • Ability to learn fundamental technical concepts and communicate them to a non technical audience
  • Detail oriented and analytical
  • Ability to multi-task and quickly prioritize duties
  • Exceptional customer service skills along with the ability to interact with prospects and customers
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team
  • Prior experience in Customer Success or history of driving customer satisfaction, adoption, and retention

 

Location: Amsterdam, NL

Candidates must be authorized to work in the Netherlands without sponsorship.

Travel: 5%

Job Type: Full-Time

Education: Bachelors Degree, or equivalent experience in customer service

Supervisor: Manager, Customer Success

Skills & Requirements

 

Qualifications