Jamf, founded in 2002 and headquartered in Minneapolis, MN, is the creator of the Jamf Pro, the only suite of client management software developed exclusively for the Apple platform. As such, it offers a native solution that provides great breadth and depth of functionality for IT managers including inventory, package building, image management, remote imaging, remote updates, iOS mobile device management and a powerful framework for automated support.

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Field Operations Manager

EMEA-NL-Amsterdam

Are you great at handling multiple issues at once; For example, you can deal with three different people on three different topics without getting mixed up? Do people tell you you’re super organized, detail-oriented and can keep track of the things as they progress? You know you’re a heavy lifter and a great team player. If you notice some of your teammates are overloaded, you jump in to help ease their workload.  Are you a great communicator? Can you explain extremely complex situations using plain language in a succinct way?

 

We want this person to own their role, to love helping others, and to be constantly evolving/improving.

 

Responsibilities

    • Maintain scheduling and monitoring systems within Salesforce and related tools to track all services engagement activities for all service providers including Jamf staff and Integrators.
    • Organize, plan, and manage the delivery of Professional Services engagements, working with all stakeholders to ensure goals are clearly set and achieved within an agreed timeframe.
    • Resolve any conflicts that arise regarding customer engagement schedules or escalate the issue to management.
    • Work with Field Services, Account Management, Support, Professional Services, Sales & Integrators to ensure customer satisfaction.
    • Assist with organizing foreign travel and documentation for team members.
    • Collaborate with management to identify cross-team and department-wide opportunities for continuous improvement in our policies, processes and tools.
    • Proactively manage changes withIntegrator partners and customers including contracts and agreements.
    • Assist with on boarding and sustaining relationships with partners.
    • Assist Field Engineering management in developing and reporting of performance metrics.
    • Other duties as assigned. 
    • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
    • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
    • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

 

Qualifications

    • 2 – 4 Years experience within coordinator or administrative support role (Required)
    • Project Management experience (Required)
    • 4 year / Bachelor's Degree (Preferred, a combination of relevant experience and education may be considered) 
    • Strong Communication Skills
    • Excellent Interpersonal Skills
    • Strong Customer Service Skills
    • Self-starter, energetic multi-tasker, highly motivated and team player
    • Ability to maintain efficiency and calm in periods of high stress and fluctuating workload
    • Ability to understand complex problems and to collaborate and explore alternative solutions
    • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
    • Service-oriented with superior attention to detail
    • Ability to critically analyze issues and use judgment to make decisions

     

    Location: Amsterdam, NL
    Travel: <10%
    Job Type: Full Time
    Education: Bachelor's Degree (Preferred, a combination of relevant experience and education may be considered)
    Manager: Director, Field Engineering EMEIA

Skills & Requirements Qualifications