Empire Merchants Metro LLC is a leading distributor of spirits and fine wines. We are the critical link between the companies that produce alcoholic beverages and the retail outlets where they are sold, or the restaurants and pubs where they are consumed. Empire Merchants is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone or email.

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Fine Wine Field Sales Manager

Astoria, NY | Sales/Marketing

Empire Merchants Metro LLC is a leading distributor of spirits and fine wines. We are the critical link between the companies that produce alcoholic beverages and the retail outlets where they are sold, or the restaurants and pubs where they are consumed.

We are seeking motivated people to join our team in a variety of functions, including education and training, finance, marketing, logistics and operations, delivery, and customer service.

EEO Policy Statement

 Empire Merchants Metro is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. EEOC’s EEO is the Law poster: http://www1.eeoc.gov/employers/poster.cfm

Empire Metro's Equal Opportunity Policy an be found here

Job Description

POSITION SUMMARY

Achieves sales volume and distribution objectives of the company and supplier by managing and coaching a team of sales representatives to make their standards of performance goals through proper planning, organization, training and execution.
 
ESSENTIAL POSITION RESULTS

·         Responsible for Accounts in the Fine Wine Universe of Empire Merchants to achieve an appropriate sales volume and revenue.

·         Schedule and Conduct Wine Training amongst team to develop education.

·      Conduct all fine wine presentations and wine tastings of requested Sales Seminars/General Sales Meetings.

·         Pre-plans prior to the beginning of each sales period by holding a one on one meeting with each representative, strategizing on how best to achieve goals and objectives, and when applicable, helping representatives define target accounts. 

·         Conducts effective one on one weekly sales meetings with sales representatives by communicating sales objectives and programs, identifying opportunities, reviewing performance against goals, and guiding team members on how to close gaps.

·         Develops and reviews performance enhancement plans for each sales representative by maintaining training files, conducting evaluations, monitoring 90 day evaluations on new hires, performing coaching calls, filling out MBOs and following up on progress as needed.

·         Addresses any skill deficiencies of sales representatives by developing customized coaching plans, tracking progress and recording improvement against them.

·         Demonstrates strong customer orientation by maintaining relationships with key accounts, identifying account opportunities, performing customer business reviews, developing opening orders with new accounts, selling-in resets of stores, managing open territories and resolving customer complaints.

·         Participates in the associate interview and selection process by working with human resources to source candidates, schedule interviews, conduct interviews, and manage the on-boarding process.

·         Manages supplier surveys by planning routes, pre-surveying accounts, conducting survey with supplier, recapping the survey and scheduling sales representatives as needed.

·         Coordinates supplier ride-withs by collaborating with Business Managers in the scheduling of sales representatives.

·         Resolves customer issues by following appropriate administrative processes and company policies and escalating issues to management as appropriate.

·         Completes all necessary training programs by attending, participating, and passing all required tests as defined by management. (e.g. WSSM, TOPS, FOCUS MARKETING, SFA).

·         Maintains professional and industry knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.

·         Maintains customer confidence and protects operations by keeping information confidential. 

·         Maintains a safe and clean working environment by complying with procedures, rules and regulations.

Contributes to team effort by accomplishing related results as needed.

 

Skills & Requirements

SUPERVISORY RESPONSIBILITIES

The Field Sales Manager supervises those sales representatives on his/her team.
 
MINIMUM QUALIFICATIONS
Education, Certifications and /or licenses:

·         High School diploma or equivalent required.

·         Bachelor’s degree in related field and/or equivalent training and work experience.

·         Ability to hold a Solicitor’s Permit is required.

Valid driver’s license and ability to operate a motor vehicle preferred
 

Experience:

A minimum of 5 years related experience and/or training; or equivalent combination of education and experience.

Knowledge/Skills:

·           An understanding of wine and spirits is required.

·           Must be a results oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. 

·           Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.

Proficient PC skills using MS Office and other various computer programs including presentation software.

 

Qualifications