Empire Merchants Metro LLC is a leading distributor of spirits and fine
wines. We are the critical link between the companies that produce alcoholic
beverages and the retail outlets where they are sold, or the restaurants and
pubs where they are consumed. Empire Merchants is an Equal Opportunity
Employer, and as such affirms the right of every person to participate in all
aspects of employment without regard to race, religion, color, national origin,
citizenship, sex, age, veteran status, disability, genetic information, sexual
orientation, gender identity, or any other protected characteristic. If you are
interested in applying for employment and need special assistance or an
accommodation to apply for a posted position, contact our Human Resources
department via phone or email.
To view job opportunities for Empire Merchants Metro, please view our
To view job opportunities for Empire Merchants North, please
Dispute Resolution Auditor
Empire Merchants Metro LLC is a leading distributor of spirits and fine wines. We are the critical link between the companies that produce alcoholic beverages and the retail outlets where they are sold, or the restaurants and pubs where they are consumed.
We are seeking motivated people to join our team in a variety of functions, including education and training, finance, marketing, logistics and operations, delivery, and customer service.
EEO Policy Statement
Empire Merchants Metro is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. EEOC’s EEO is the Law poster: http://www1.eeoc.gov/employers/poster.cfm
Empire Metro's Equal Opportunity Policy an be found here
Supports Company and Dept. objectives and goals by proper planning, organization and direction. Is responsible for investigation of customer inquiries as to receipt of merchandise. In conjunction with the Dispute Resolution Manager ensures that there is proper staffing and manpower required in Operations on a daily basis
ESSENTIAL POSITION RESULTS
1) Investigates to conclusion customer inquiries of merchandise receipt by:
a) Receiving initial complaints from Customer Service
b) Formulating a determination for the final outcome of an account’s inquiry by reviewing all pertinent documentation, videos, signatures and driver interviews
c) Interacting with the sales associate of an account where it may be necessary to rectify a discrepancy.
2) Ensures proper daily staffing and manpower within Operations by:
a) Accepting and reviewing employment applications received during weekly Open House
b) Communicating with Operations management team regarding required staffing and contacting new hires as needed
c) Maintaining personnel files of casual/per diem associates and forwarding necessary paperwork to Payroll, HR and other departments as needed
High School diploma required
A minimum two years’ work related experience preferred
Customer Service experience preferred
a) Ability to communicate in a clear, organized and controlled manner required
b) Computer literacy, including Microsoft Office required
c) Knowledge of JDE Preferred
d) Ability to read and comprehend simple instructions, short correspondence, and memos required.
e) Ability to effectively present information in one-on-one and small group situations to associates required.
f) Ability to apply common sense understanding to carry out uninvolved written or oral instructions required.
g) Ability to deal with problems involving a few concrete variables in standardized situations required.
h) Understanding of investigative skills preferred