Sales Support Specialist

Astoria, NY | Full Time | Sales/Marketing

Job Description


Utilizing critical thinking skills, the incumbent analyzes sales performance, tracks results, and identifies sales opportunities for the Division Manager’s account base. The incumbent also performs analytical project work on an ad hoc basis requiring the ability to make recommendations on goal development; prepares sales reports using data from the business analytics and goal tracking systems to track current and prior quota/sales progress; and extracts and manipulates data, and formats reports as requested by sales management. 


  • Analyzes sales results from Goal Model system and offers recommendations to sales management to drive better goal writing and attainment. Maintains goal tracking system in Diver and Goal Model for their sales group, and provides daily/weekly updates and supporting Division Manager’s evaluation of monthly quotas and programs. 
  • Analyzes and makes recommendations on sales goal development using Focus Marketing data; monitors the accuracy of focus marketing and requests updates to the data on an agreed upon frequency.
  • Interacts with Division Manager, FSM, Sales Reps, Empire administrative staff, Suppliers and Customers to identify opportunities to positively impact overall business and offer recommendations to resolve problems.
  • Develops and populates sales templates with pertinent data and collaborates with Division Managers and/or FSMs to identify business needs and design appropriate, replicable reports.
  • Prepares materials for Divisional meetings, supplier planning meetings and/or Division Managers & FSMs by aggregating internal sales data, tracking results on key programs and communicating/identifying volume/distribution gaps at all levels and other informational needs.
  • Assists in administering the development of sales quotas and/or forecasts for monthly/quarterly/annual sales goals based on the division’s assigned goals and sales territory performance.
  • Completes all necessary training programs by attending, participating, and passing all required training programs as defined by management. (e.g. Compliance, DIVER, JDE, Goal Model, MS Applications).  Assists in performing user acceptance testing on systems when needed.
  • Maintains customer and supplier confidence by keeping appropriate information confidential.  
  • Maintains a safe and clean working environment by complying with procedures, rules and regulations.
  • Contributes to team effort by accomplishing related results as needed.


Skills & Requirements


Education, Certifications and /or licenses:

  • High School diploma or equivalent required.
  • Bachelor’s degree preferred and/or equivalent training and work experience


  • BS/BA degree or equivalent sales, and/or business analysis experience preferred.


  • Ability to utilize critical thinking skills to make sound recommendations to sales management team.
  • Intermediate to advanced skills in Excel, Power Point and business analytical systems
  • Capable on required systems and applicable functionalities of systems tools necessary to perform job duties.
  • Sound business math skills, capable of identifying and troubleshooting data and reporting discrepancies.
  • Must be a results oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills.
  • Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines.