General Manager

Round Rock, Rock Creek | Management | Customer Service

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Job Description

Now Hiring Gatti's Pizza General Manager for Rock Creek on IH-35 in Round Rock


We are looking for an experienced General Manager for the overall management of the day to day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions:

• Ensures excellent guest service that meets or exceeds expectations.

• Ensures that the restaurant is adequately staffed to meet guest needs.

• Manages recruitment of hourly employees.

• Initiates and follows through on corrective action of hourly employees.

• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.

• Ensures all employees follow established guidelines for product quality, availability, and excellence.

• Manages inventory, ordering and receiving.

• Practices prescribed facility cleanliness, maintenance, and safety practices.

• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.

• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.

• Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.

• Maintains a labor schedule that meets customer demand.

• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.

• Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.

• Recommends local store marketing programs to build sales and implements programs as directed.

• Maintains applicable preventative maintenance programs.

• Ensures the security and safety of the restaurant, its Guests and Employees.

• Holds employees and self-accountable for methods, standards, and results.

• Special projects as directed.

• Any other duties deemed necessary.

Skills & Requirements

Experience and Skills Required:

• High School or GED. College degree a plus.

• Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.

• Demonstrates strong leadership and guest service skills.

• Demonstrates sound reasoning and follow-through in decision-making processes.

• Demonstrates excellent organizational, financial and problem solving skills.

• Ability to attract, train, retain, and motivate quality employees.

• Ability to work in a dynamic, fast-paced environment.

• Must be food safe certified.

Required Technical Skills:

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.

• Basic knowledge of PC functions in order to prepare and various computerized store reports.

• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.

• Ability to communicate well, both orally and in writing.

• Ability to coach and direct employees.

• Understanding of “back of house” and “front of house” operations.