General Manager

AT GATTI'S, WE RECOGNIZE QUALITY

When you've got goals as audacious as making the best pizza in the industry, providing a fantastic dining experience and leaving your customers craving more, you're going to need some amazing people.

Gatti's strength is derived from our employees. We strive to create an environment of empowerment, recognition and fun. We believe in sharing our success broadly across the Company, encouraging and rewarding team and individual accomplishments, and providing opportunities for personal growth. Gatti's conducts its business with integrity and fairness, focusing on "doing the right thing."

Sound like an organization you would like to be a part of?

We are looking for an experienced General Manager who can oversee the operations of a Gatti’s Pizza restaurant, ensuring quality standards, service standards, financial performance and people development are achieved while observing the highest legal and ethical standards.

Essential Functions:

• Ensures excellent guest service that meets or exceeds expectations, while creating a great environment for guests and employees.
• Training, coaching and professional development of all restaurant managers and hourly employees.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Responsible for recruitment of hourly employees and assists District Manager in recruitment of managers.
• Ensures development of hourly employees and shift leaders, including maintaining an environment that fosters motivation, development and training.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Effectively manages and develops proactive methods to control cash flow, food ordering, inventory controls, revenue growth, food cost, labor cost, and other operating expenses.
• Follows and ensures prescribed facility cleanliness, maintenance, and safety practices.
• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores.  Initiates corrective action as required.
• Develops short and long term financial and operational plans for the restaurant in support of corporate objectives.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints.  Initiates corrective action as required.
• Develops local store marketing programs to build sales and implements Company programs.
• Maintains applicable preventative maintenance programs.
• Timely and accurate completion of all employee related paperwork including orientation, new hire packets, status forms, and vacation requests.
• Responsible for bi weekly payroll processing.
• Analyze P&L’s to verify accurate financial reporting representation on a period basis.
• Ensures the security and safety of the restaurant, its guests and Employees.
• Special projects and tests as directed by the District Manager.
• Any other duties deemed necessary.

Education, Experience and Skills Required:

• High School or GED. College degree a plus.
• Minimum 3-5 years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision-making processes.
• Demonstrates excellent organizational, financial and problem solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Must be food safe certified.

Required Technical Skills:

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
• Basic knowledge of PC functions in order to prepare and various computerized store reports.
• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
• Ability to communicate well, both orally and in writing.
• Ability to coach and direct employees.
• Ability to work in a dynamic fast paced environment.
• Understanding of “back of house” and “front of house” operations.