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Director / Senior Manager- B2B US Collections (Accounts Receivable)

Ind - Gurgaon, HR

Director/ Sr Manager - AR Collections

 

Job Description:

This position is in our Finance department for experienced graduates & postgraduates with 15+ years of experience in collections / Accounts Receivables environment including at least 5+ years as a people manager role. The role requires prior experience, leadership skills, and maturity, besides the ability to manage global customer and business interactions. The position reports to the Director of Accounts Receivable based out at Cvent’s HQ, Mclean Virginia and has a primary interface with multiple international partners and customers in a matrix organizational structure.

 

This is a position of elevated responsibility, which is primarily responsible for managing collections target and will also be looked upon to guide and partially manage the overall provision of Accounts Receivable. This position originates and leads Finance practices and objectives that will provide an employee-oriented; a high-performance culture that emphasizes empowerment, quality, productivity, and standards.

 

 

Work Hours: 6:30 PM – 3:30 AM IST or 3:00 pm IST- 12:00 am IST

 

 Desired Skills and Experience

Position Duties:

·         Lead, coach and develop Team Leaders/Managers

·         Accountable for reducing delinquency for client accounts

·         Helping in high-level negotiations and escalations with delinquent B2B customers

·         Aid in Decision Making, actively interact and help in delinquent customer’s related decision-making

·         Conduct team strategy meetings and periodical one on ones

·         Understand drivers of customer experience and collaborate with Risk Management, Quality and Training departments to develop and execute plans to improve Customer Satisfaction metrics

·         Partner with cross-functional teams to share best practices and improve communication and procedures

·         Meet defined department goals and activity metrics, quickly identify negative trends in operational indicators and implement effective corrective measures with a sense of urgency

·         Recommend accounts are shifted to an external collection agency and to be written-off

 

Candidate Requirements:

·         18+ years of overall experience including 10+ years of experience in collections

·         Proven people leadership experience with the ability to motivate teams

·         High degree of decision making and problem-solving

·         Strong mathematical skills, attention to detail, and goal oriented

·         Proficiency with Microsoft Office for Windows (Outlook, Excel and Word) is required

·         Experience using Oracle Financials and Salesforce is a strong plus

·         Self-starter who is action-oriented, organized and possesses a strong sense of urgency

Skills & Requirements Qualifications