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Platform Solutions Consultant, Client Services

US-VA-Tysons Corner

We’re looking for Platform Solutions Consultants to join Cvent’s Client Services team. As a product expert, you will join and support our dynamic, close-knit Client Services department and contribute to our best in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry.

Platform Solutions Consultant will support our Client Success Consultants on the more technically advanced features of the Cvent platform, act as a product and technical support resource for CSCs on calls with clients and assist with engaging the client's technical resources, if applicable.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who is motivated by the opportunity to have an important impact on a successful, growing SAAS company known for its customer service.

What You Will Be Doing

  • Demonstrate deep product knowledge and understanding of integrations when assisting colleagues and clients both on the phone and via email
  • Assist in troubleshooting and configuring specified integrations based on the client’s needs and requirements
  • Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
  • Collaborate with the technology team when new functionality is introduced
  • Assist clients in the onboarding phase with added integrations, implementing in their accounts and understanding their needs
  • Collaborate with content team to develop and enhance knowledge base articles and client facing documentation
  • Train Client Success Team on new advanced functionality and integrations
  •  Assist with client questions via the Support Community

What You Need for this Position

  • Bachelor's degree with strong academic credentials
  • Strong business acumen, ethics and high integrity
  • In addition to being comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx, you will need a deep understanding of the Cvent event management tool
  • General understanding and/or experience with other Cvent tools is a plus
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)
  • Internal transfers must be in good standing with Cvent and performance – minimum 18 months in CSC role is preferred.  

Areas of Expertise Desired

  • Out-of-the-Box Integrations, including but not limited to Salesforce, Marketo, Eloqua, Concur Travel, Concur Expense, HCP and WebEx
  • Custom Integrations, API and other customer integrations
  • Cross-Product, including Inquisium, CrowdCompass, Abstract Management, Appointments, eMarketing, CSN, Strategic Meetings Management

EEO[/AA]Minorities/Females/Disabled/Veterans

Cvent maintains a drug-free workplace

 

Skills & Requirements Qualifications