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Team Leader- Invoicing and Contracts

Ind - Gurgaon, HR

 

Job Description:

Team Leader - Contracts Management: Cancellation & Renegotiation

Job Description: The candidate will be a Team Leader in Cvent’s Finance Division and will be working directly with the Manager, Contracts Management, Finance to achieve and improve the Service Level Agreement (SLA) for the Contracts Management team.

Finance Team: Our team of 100+ Finance professionals is a close-knit group of dynamic and high-energy professionals. Cvent hires bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including, but not limited to Bachelor of Commerce and Economics, Charted Accountants & MBAs

Work Hours: Hybrid Shift (12:00 PM to 09:00 PM IST)

Position Duties:

Ensure accuracy standards and compliance to internal policies & procedures are followed for cancellation and decommission process in Salesforce (SF), the CRM system & Financial system, Oracle EBS.

·       Responsible for getting all cancellation and renegotiated contracts processed within SLA along with desired accuracy scores.

·       Responsible for getting real time monitoring of cancellation and renegotiated related tickets and publish daily dashboards

·       Respond to and resolve complex cancellation issues and escalations.

·       Adhere to timelines for processing tickets related to contract amendments and invoice credits

·       Ensure timely and accurate monthly close cycle by making sure all cancellation and renegotiated contracts are processed/replied by WD + 2

·       Identify process inefficiencies and recommend remediation to contracts management business owners to strengthen control environment in operational areas.

·       Partner with cross functional teams to share best practices and improve communication and procedures

·       Responsible to identify systematic issues leading to help desk requests and work with operational and technical teams to resolve or make process changes

·       Hires, coaches and motivates team; monitors & help to improve team productivity and performance metrics

Candidate Requirements:

·       Must have O2C experience, primarily in Contracts Management and cancellation

·       Graduate/Post Graduate with 7-8 Years of experience in similar profile, preferably in a software company of which at least 4 years must be in a people leadership role and at least 2-3 years in handling queries and escalations

·       Demonstrated ability to inspire and motivate others and work effectively through influence and collaboration

·       Excellent communication skills (verbal and written), must be articulate, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment

·       Proficient with Microsoft Office, prior experience of working in Salesforce and Oracle EBS is an added advantage

·       Intellectual curiosity about the business and solving problems

·       Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances

·       Strong interpersonal and teamwork skills including the ability to easily convey concepts and priorities as well as ability to solicit feedback and inputs

 

Skills & Requirements

 

Job Description:

Team Leader - Contracts Management: Cancellation & Renegotiation

Job Description: The candidate will be a Team Leader in Cvent’s Finance Division and will be working directly with the Manager, Contracts Management, Finance to achieve and improve the Service Level Agreement (SLA) for the Contracts Management team.

Finance Team: Our team of 100+ Finance professionals is a close-knit group of dynamic and high-energy professionals. Cvent hires bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including, but not limited to Bachelor of Commerce and Economics, Charted Accountants & MBAs

Work Hours: Hybrid Shift (12:00 PM to 09:00 PM IST)

Position Duties:

Ensure accuracy standards and compliance to internal policies & procedures are followed for cancellation and decommission process in Salesforce (SF), the CRM system & Financial system, Oracle EBS.

·       Responsible for getting all cancellation and renegotiated contracts processed within SLA along with desired accuracy scores.

·       Responsible for getting real time monitoring of cancellation and renegotiated related tickets and publish daily dashboards

·       Respond to and resolve complex cancellation issues and escalations.

·       Adhere to timelines for processing tickets related to contract amendments and invoice credits

·       Ensure timely and accurate monthly close cycle by making sure all cancellation and renegotiated contracts are processed/replied by WD + 2

·       Identify process inefficiencies and recommend remediation to contracts management business owners to strengthen control environment in operational areas.

·       Partner with cross functional teams to share best practices and improve communication and procedures

·       Responsible to identify systematic issues leading to help desk requests and work with operational and technical teams to resolve or make process changes

·       Hires, coaches and motivates team; monitors & help to improve team productivity and performance metrics

Candidate Requirements:

·       Must have O2C experience, primarily in Contracts Management and cancellation

·       Graduate/Post Graduate with 7-8 Years of experience in similar profile, preferably in a software company of which at least 4 years must be in a people leadership role and at least 2-3 years in handling queries and escalations

·       Demonstrated ability to inspire and motivate others and work effectively through influence and collaboration

·       Excellent communication skills (verbal and written), must be articulate, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment

·       Proficient with Microsoft Office, prior experience of working in Salesforce and Oracle EBS is an added advantage

·       Intellectual curiosity about the business and solving problems

·       Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances

·       Strong interpersonal and teamwork skills including the ability to easily convey concepts and priorities as well as ability to solicit feedback and inputs

 
Qualifications