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Atlassian Business Analyst

US-VA-Tysons Corner

Cvent is looking for an Atlassian Business Analyst to join the Technology Operations team to help design, coordinate and implement Jira configuration tasks. The Atlassian Business Analyst will take point on creating new workflows and supporting configuration items in conjunction with business requirements from the operational teams, in addition to continuously improving operational efficiency of our teams’ experience.

Analyst will be responsible for the maintenance and growth of our Jira projects, and will need to coordinate with key stakeholders to implement department goals. The Analyst will also take on responsibilities with our Confluence instance.

What you’ll be doing

  • Design and implement production workflows in Jira.
  • Receive and analyze requirement changes.
  • Customize fields, screens, and other Jira configuration items in support of production requirements.
  • Partner with business units in determining best practices for Jira team management.
  • Understand in depth the lifecycle of a Jira configuration item and the implication of changes in an integrated environment.
  • Maintain and provide process improvement recommendations to business and technical management.
  • Assist with deployment of organization-wide workflow and major system upgrades.
  • Communicate with key stakeholders across the enterprise to synthesize requirements for a global system.
  • Integrate existing Jira configuration with new business segments as a result of merger/acquisition activity.
  • Improve the current Jira and Confluence user environment/workflow and help to make the most out of the platform.
  • Promote adoption and best practices of both tools and associated methodologies.

What you need for this position

  • Excellent interpersonal, presentation, and verbal and written communication skills are required.
  • 1-2 years of hands-on experience with Jira Software or Jira Service Desk.
  • BA or BS highly desired.
  • Experience in working with diverse growing teams is highly desired.
  • Experience with scaling existing knowledge management platforms is preferable. Confluence experience is extremely preferred. 
Skills & Requirements Qualifications