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Associate Product Consultant -Crowd Compass 1

Ind - Gurgaon, HR
Associate Product Consultant (PSG Mobile Support)
Job Description:
We have multiple Associate Product Consultant positions for graduates with 1-5 years of work experience in our Client Services department PSG (i.e. Professional Service Group) – Mobile Support. The job requires working closely with support engineers, client experience managers and clients to build custom Applications for Client’s events. The person would be required to demonstrate excellent product knowledge. The job shall involve managing client app builds within our compliance standards. The job requires one to deliver as per the client’s requirements and deliverable defined by the standing policies and internal processes in the agreed timelines.
Client Services Team
Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.
Star performers get an opportunity to visit our Headquarters in the US for 2 months for further learning and career development.
Work Hours: US Shift
Customers:
Cvent has over 90,000+ users spread across 40 countries. Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal-Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens.
Position Duties:
 Working with the clients to gather requirements and implementing that in the application to build client’s event apps.
 Strategic involvement with US counterparts, creating milestone and working on enhancements to make the product better.
 Reviewing Client’s projects, analyzing requirements and recommending best practices.
 Working on multiple tasks, scheduling appointments and getting Apps into Mobile operating systems.
 Ensuring the deliverable is met within the stipulated time frame.
Candidate Requirements:
 Bachelor’s degree with strong academic credentials  Proficient in working with Microsoft office suite
 Should have 2-8 years of experience with a reputed BPO in voice supporting US, UK or Australia clients  Excellent communication skills (verbal and written)
 Experience in working on online products, Applications & projects
 Candidates should be ready to work night shifts
 Must be articulate, organized, detail-oriented and have the ability to multi-task
 Should be aware of mobile apps functionality and should know about the mobile phone/tablets technology (iOS and Google)
 Experience on Mac, will be an added advantage
 
Skills & Requirements Qualifications