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Application Support Engineer

US-VA-Tysons Corner

Please note: this is a Software Support role, NOT a Software Development or Software Engineering role

This entry level Application Support Engineer opportunity is a key position in Cvent’s Software Development teams, which design, develop, and operate large-scale, Internet-based applications. This role is technical in nature and provides exposure to all major aspects of cloud based software (debugging/coding, networking, database/infrastructure).

Our end goal is to ensure our customers have the best possible experience with our products from a technical perspective. This entails doing everything we can to make sure that our products are bug free and have top-notch performance.
 

Note: This role is NOT customer facing. We act as a technical escalation point/liaison within our organization, but do not interact directly with customers.

This person excels at multitasking, working with multiple teams to resolve issues and ensure that our product offerings are user-friendly and bug-free. A strong knowledge of database management systems, object oriented design, web technologies, and software development are essential. Do not worry if you do not know all the specific technologies listed below! Our training program lasts 3-4 weeks and will help bring you up-to-speed on both our products and the technologies they use.

What You Will Be Doing

  • Provide top-tier software support for Cvent’s product offerings to our customer service team and clients.
  • Assist operations and development teams with debugging software issues.
  • Query databases to generate and analyze data for reporting and troubleshooting.
  • Work with our sales engineering team to ensure the successful operation of our partner and client integrations.
  • Work with multiple teams to find, analyze, and resolve client issues.
  • Troubleshoot and maintain frontend and backend systems.
  • Monitor, document and report system and performance issues.
  • Facilitate communication between technology teams and other departments on issue status and resolution.
  • Supply in-depth technical and business product knowledge to multiple teams.
  • Weekend on-call support on a rotational basis is required for this position.

What You Need for this Position

  • The successful candidate will have 0 to 2 years of relevant experience.
  • Holds a Bachelors in Computer Science, Engineering, or has a technical diploma.
  • Excellent problem solving and analytical skills.
  • Solid understanding of relational databases and the Software Development Life Cycle.
  • Solid knowledge of at least one object oriented programming language (Java or C# is a plus).
  • Familiarity with SQL, NoSQL, HTML/CSS, ASP.NET, JavaScript and similar technologies is a plus.
  • Familiarity with any of the following monitoring tools is a plus: NewRelic, Splunk, Datadog.
  • Experience with cloud platforms, such as AWS, is a plus.
  • Outstanding oral and written communication skills.
  • Ability to convey technical information to a general audience.
  • Aptitude for learning new technologies.
  • Zealous attention to detail.
  • Familiarity with software deployment, website analytics, web service APIs and version control systems is a plus.

Need more reasons to consider us? We offer competitive salary packages, an extensive benefits package for all full-time employees, including medical, dental, vision, bonuses, and other great perks! If you would like to learn more about Cvent and our products, visit our website at www.cvent.com.

Skills & Requirements Qualifications