Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below.  Don’t check all the boxes? Apply anyway!  We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:

The Customer Success Manager proactively engages with customers to ensure they are getting value out of Sovos products and services and helps lead them to successful outcomes. The Customer Success Manager is an internal advocate for Sovos customers, provides access to the right Sovos resources and assists with implementing the resolution to issues. The Customer Success Manager is the primary point of contact with our customers and assists with coordinating other internal teams – including Sales, Marketing, Product Management and Client Operations.

More specifically, you will:

• Understand business priorities, technology landscape and internal stakeholders
• Conduct recurring business reviews with customers
• Monitor Customer Health, including risk indicators and opportunities for growth
• Develop and facilitate customer engagement plans, including coordinating resources for training and projects to improve adoption
• Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal
• Reinforce important communications about Sovos products, including releases
• Drive renewal readiness through internal coordination and customer engagement
• Facilitate escalation management and issue resolution
• Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to collaborate on customer priorities
• Participate in the implementation of select projects and initiatives
• Provide feedback to continuously improve processes and programs
• Deliver and participate in training on new topics; serve as mentor to newer team members

What We Need From You:

• 3+ years experience managing Customer Success teams for a technology company
• Proven track record of building teams (or re-building) and designing processes to improve customer experience
• Experience managing a team accountable for driving value across multiple platforms
• Strong focus on coaching and upleveling CSMs
• Operationally minded, organized and efficient
• Goal oriented and have proven experience setting and driving towards team/organizational/company goals
• Customer centric
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• Emphasis on evolving team and environment.  (CS role and responsibilities are evolving and territories are shifting)
• Strong communication, presentation, and relationship management skills.  (English and regional communication skills required)
• Proven leadership skills with a focus on partnering with both cross-functional leaders and direct reports
• Leverages business acumen and in-depth knowledge of customer success best practices, to introduce innovative concepts to the organization to improve the customer experience

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Mentoring Programs
• Management Bootcamps and Development Trainings
• Yearly performance reviews where compensation and performance are assessed and rewarded generously
• Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.